Head of Retention Strategy & Operations (9-Month Cover) (City of Sydney)

Head of Retention Strategy & Operations (9-Month Cover) (City of Sydney)

21 Aug
|
HCF GROUP
|
City of Sydney

21 Aug

HCF GROUP

City of Sydney

Head of Retention Strategy & Operations at HCF leads 2030 Retention Strategy, delivering initiatives to boost member retention and growth. Reports to Chief Officer Member Experience and sits on the Member Experience Leadership Team, guiding a data-led cross-functional group across Marketing, Product, Data, Digital, Operations and Member Experience.

This role drives forecasting, governance and executive reporting, shaping a culture of innovation and continuous improvement while embedding

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📌 Head of Retention Strategy & Operations (9-Month Cover) (City of Sydney)
🏢 HCF GROUP
📍 City of Sydney

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