Client Director | Strategic Banking & Customer Insights

Shape customer strategy for one of Australia's biggest banking brands.

Some client relationships are transactional.

This isn't one of them.

This is an opportunity to become a genuine extension of your client's business, partnering with senior leaders, influencing strategic decisions and helping one of Australia's largest financial institutions better understand its customers.

Joining a specialist insights consultancy with an outstanding reputation in financial services, you'll take ownership of one of their most significant client partnerships. You'll lead a talented team, oversee a sophisticated customer insights programme and ensure every recommendation delivers meaningful commercial impact.

Shape customer strategy for one of Australia's biggest banking brands.

Some client relationships are transactional.

This isn't one of them.

This is an opportunity to become a genuine extension of your client's business, partnering with senior leaders, influencing strategic decisions and helping one of Australia's largest financial institutions better understand its customers.

Joining a specialist insights consultancy with an outstanding reputation in financial services, you'll take ownership of one of their most significant client partnerships. You'll lead a talented team, oversee a sophisticated customer insights programme and ensure every recommendation delivers meaningful commercial impact.

What you'll be doing

No two days are the same, but you'll spend your time:

- Acting as the senior strategic partner for a major banking client, building trusted relationships across the organisation.
- Turning customer, market and NPS data into practical recommendations that improve business performance.




- Leading the delivery of ongoing insight programmes as well as bespoke strategic projects.
- Presenting findings and recommendations to senior stakeholders with confidence and credibility.
- Supporting and developing a high-performing team, creating an environment where people enjoy coming to work and continue growing their careers.
- Looking for smarter ways of working, embracing new technology, automation and AI to improve efficiency and client outcomes.

What you'll be doing

No two days are the same, but you'll spend your time:

- Acting as the senior strategic partner for a major banking client, building trusted relationships across the organisation.
- Turning customer, market and NPS data into practical recommendations that improve business performance.
- Leading the delivery of ongoing insight programmes as well as bespoke strategic projects.
- Presenting findings and recommendations to senior stakeholders with confidence and credibility.
- Supporting and developing a high-performing team, creating an setting where people enjoy coming to work and continue growing their careers.
- Looking for smarter ways of working, embracing new technology, automation and AI to improve efficiency and client outcomes.

Who we're hoping to meet

This role would suit someone who enjoys sitting at the intersection of commercial strategy, customer insight and leadership.





Perhaps you're already leading major financial services accounts within an agency. Or maybe you're working client-side in banking, responsible for customer insights, CX or research, and miss the pace and variety of consulting.

Either way, you'll bring substantial experience delivering strategic research and insights programmes, along with the confidence to influence senior stakeholders and guide important business decisions.

You’ll be comfortable discussing NPS, customer experience and performance measurement, but more importantly, you’ll know how to move beyond the numbers, identifying what really matters and helping clients decide what to do next.

You’ll also enjoy leading people. Whether it’s coaching junior consultants, creating high-performing teams or raising the quality of work delivered, you’ll take genuine pride in helping others succeed.

Why this opportunity stands out

This isn't simply another research leadership role. It’s the chance to become a long-term strategic partner to one of Australia’s leading banks, working on high-profile customer initiatives that influence decisions at executive level.

In return you’ll enjoy:

- 26 days annual leave
- Hybrid and flexible working
- A collaborative, supportive culture with genuine autonomy
- The opportunity to lead an established, high-performing team
- Long-term career growth within a highly respected specialist consultancy.

Resources Group’s Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

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📌 Client Director | Strategic Banking & Customer Insights (Melbourne)
🏢 Resources Group AU
📍 Melbourne