Job Description

Community Solutions Group makes a difference in people's lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and Recent South Wales.

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About the role:

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As a Mentor in our Workforce Australia (WFA)) team you will play a vital role in shaping the future of individuals seeking sustainable employment. You will work one-on-one with customers to identify their strengths, remove barriers, and guide them through tailored action plans toward becoming job ready.

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This is a dynamic role that blends relationship building, problem-solving, and goal setting, while also fostering strong connections with employers, community organisations, and industry partners to create meaningful employment opportunities.

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What you'll be doing:

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- Build strong, trusting relationships with customers to provide guidance, motivation and mentoring throughout their employment journey
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- Identify customer goals, strengths and challenges, and create targeted action plans to achieve sustainable employment outcomes
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- Conduct assessments to determine readiness for employment and identify training or support needs
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- Celebrate customer milestones and successes to keep motivation high
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- Collaborate with employers, community organisations, and industry partners to create and maintain opportunities for employment
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- Maintain accurate and compliant records in line with contractual and organisational requirements
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- Contribute to team discussions, share insights, and support continuous improvement initiatives
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- Manage your portfolio effectively to meet targets and deliver results in a fast-paced environment
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What we're looking for:

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- Proven ability to build rapport and trust quickly with people from diverse backgrounds
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- High level of resilience and ability to adapt your approach to suit different situations
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- Effective communicator with strong interpersonal and customer service skills
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- Ability to work autonomously while contributing positively to a team environment
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- Strong organisational skills, with the ability to manage competing priorities and meet deadlines
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- Understanding of employment readiness and the steps required to achieve sustainable outcomes
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Benefits and Perks

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- Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
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- Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
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- Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
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- Discounted family gym memberships through Fitness Passport
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- Supportive induction and learning opportunities
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- 6 week's paid parental leave for primary carer
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- Free coaching and counselling through our Employee Assistance Program
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- Reward and Recognition Program
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Disclaimer

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Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.

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