Job Description

Key role within the Senior Leadership Team - Exec level package

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The Opportunity
n Own the network. Elevate performance. Shape what's next.

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- A significant senior leadership role with full ownership, clear accountability and scope to influence outcomesacross a national 'specialty' retail network
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- Join a business where customers are highly engaged and deeply connected to the product category
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- Lead the evolution of a service-led retail model, where team capability and customer experience are key differentiators
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- Be empowered to lift capability, improve consistency and embed a high-performance, customer-first culture
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- Build on strong foundations, bringing greater structure, alignment and performance disciplineto support the next phase of growth
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Your rolenn
- End-to-end accountability for sales, margin, costs and overall network performance
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- Leadership of 4 Area Managersand capability across the store network
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- Development and execution of a clear retail strategy aligned to business objectives
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- Uplift of in-store execution, service standards and customer experience
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- Embedding teams as trusted advisors delivering tailored, needs-based solutions
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- Optimisation of systems, processes and operating rhythmsto improve efficiency and scalability
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- Cross-functional alignment across marketing, product and supply chain
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- Driving performance improvement, store turnaround and network optimisation
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- Building a culture of accountability, ownership and continuous improvement
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Your Leadership & Stylenn
- Leads through a layered leadership structure, empowering Area Managers to deliver results
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- Balances commercial discipline with a genuine commitment to customer experience and service quality
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- Builds teams that are engaged, knowledgeable and confident in delivering tailored solutions to customers
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- Creates clarity in environments that may lack structure,



establishing disciplined yet practical ways of working
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- Drives performance while maintaining a solid focus on people, engagement and retention
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Is This You?nn
- Proven experience operating at Head of Retail, GM Operations, National Operations Manager or equivalent levelwithin a multi-site retail environment
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- Leadership of geographically dispersed store networksthrough a layer of senior leaders (e.g. Area/State Managers)
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- A background in specialty or service-led retail, where customer engagement, product knowledge and service quality drive performance
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- Demonstrated ownership of a meaningful P&L;— with accountability for sales, margin, cost control and overall network profitability
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- A track record of lifting underperforming stores and scaling high-performing onesthrough clear operational levers
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- Experience building capability at scale — coaching leaders, developing succession pipelines, and embedding consistent ways of working across a network
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- Strong commercial instinct, with the ability to interpret data, identify opportunities, and translate insight into action at store level
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- Confidence operating in both structured and evolving environments, where you've improved systems, processes and operating rhythms
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- Exposure to cross-functional leadership, partnering with marketing, merchandise, supply chain or digital to drive aligned outcomes
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- High emotional intelligence, with the ability to influence senior stakeholders and build credibility quickly across all levels of the business
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If this sounds like you, apply ASAP, or for further queries, please contact Gabby Symons – Managing Director, People Equity,******@peopleequity.com.au, 0432 261 ***n

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📌 Key role within the Senior Leadership Team - Exec level package (Victoria)
🏢 People Equity
📍 Victoria