We are seeking an Experience Design Manager to lead transformative initiatives within the Enterprise Performance Group, enhancing service experiences across the University of Melbourne.
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Key Responsibilities
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- Lead strategic design operations and set guidelines for experience design.
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- Oversee human‐centred design practices, including user journey management.
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- Develop and govern experience design initiatives such as service blueprints, journey maps and digital experience principles.
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- Provide leadership advice and drive capability uplift across the University.
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Qualifications & Requirements
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- Extensive experience as a design leader in experience or service design.
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- Strong background in user research, interaction design and journey mapping.
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- Demonstrated analytical and problem‐solving skills with a systems‐thinking approach.
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- Experience leading cross‐functional teams and facilitating workshops.
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- Excellent interpersonal and communication skills for stakeholder collaboration.
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- Growth mindset, empathy,
curiosity and resilience.
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Employment Conditions
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Full‐time, Salary: UOM10 – $156,480p.a. (pro‐rata for part‐time) plus 17% super. Flexible hybrid work environment. Visa sponsorship not available; requires current valid work rights for Australia.
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The successful candidate must hold a current Working With Children Check (WWCC). If not, the WWCC will be issued during onboarding.
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Benefits
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- Generous leave provisions
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- Salary packaging
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- Health and well‐being services
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- Discounts on graduate courses
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Equal Opportunity Employer
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The University of Melbourne is an Equal Opportunity Employer and a child‐protected organisation. We are committed to providing a barrier‐free and inclusive recruitment process and reasonable adjustments throughout the application and interview stages.
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Application Closing
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Applications close on 13th November 11:55pm.
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📌 Experience Design Manager (Parkville)
🏢 UOM University of Melbourne
📍 Parkville
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