Job Description

This business is a well-established provider of trade and maintenance services, supporting commercial and industrial clients throughout South East Queensland. With a strong reputation for delivering reliable service and building long-term customer relationships, they continue to experience steady growth across multiple sectors.

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The business prides itself on its customer-first approach, collaborative team culture and commitment to providing efficient service solutions. Employees enjoy a supportive working environment with genuine opportunities for long-term career development.

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Position

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Due to continued growth, a Service Coordinator position has become available within the Brisbane office. This is a fast-paced role responsible for coordinating field technicians, scheduling service work and ensuring customers receive a skilled and seamless service experience from initial enquiry through to job completion.

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Responsibilities will include:

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- Coordinating daily schedules for field service technicians.
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- Allocating maintenance, service and installation jobs based on priority and technician availability.
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- Managing incoming customer enquiries and service requests.
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- Preparing work orders and maintaining accurate job documentation.
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- Liaising with customers, technicians and suppliers throughout each stage of the job.
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- Ordering materials and coordinating supplier deliveries when required.
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- Updating job management systems and maintaining accurate service records.
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- Assisting with general administration, reporting and continuous process improvements.
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Candidate

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The ideal candidate will have previous experience in a Service Coordinator, Scheduler or Administration position within a trade services or technical environment. Strong organisational skills, excellent communication and the ability to manage multiple priorities will be essential for success in this role.

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The key attributes of an ideal candidate would include:

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- Previous experience in a Service Coordinator or Scheduling role.
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- Experience within trade services, construction, maintenance or a technical services environment.
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- Strong organisational and time management skills.
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- Excellent communication and customer service abilities.
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- Experience using ERP, scheduling or job management software.
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- High attention to detail with accurate administration and record keeping.
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- Ability to work effectively in a fast-paced team environment.
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This is an excellent opportunity to join a stable and growing business offering long-term career security, a supportive team environment and a varied role where no two days are the same.

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Offers of employment are subject to candidates providing evidence of work rights in Australia and presenting a clear and valid police record check prior to commencement.

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📌 Service Coordinator (Queensland)
🏢 Roc Consulting
📍 Queensland