Lead, Conversational AI Strategy & Customer Experience (Brisbane City)

Lead, Conversational AI Strategy & Customer Experience (Brisbane City)

21 Aug
|
Auto & General Australia
|
Brisbane City

21 Aug

Auto & General Australia

Brisbane City

Auto & General Australia is seeking a Senior Manager, Conversational AI to lead the newly formed team and drive the strategy, design, and delivery of agentic AI solutions across customer and third-party channels using Genesys Cloud.

You will mentor a high-performing team, establish governance, track KPIs, and ensure compliance while staying ahead of AI trends to deliver measurable operational efficiencies and enhanced customer experiences.

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📌 Lead, Conversational AI Strategy & Customer Experience (Brisbane City)
🏢 Auto & General Australia
📍 Brisbane City

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