Head of AI-Driven Customer Ops & Transformation (Australia)

Head of AI-Driven Customer Ops & Transformation (Australia)

21 Aug
|
The Iconic
|
Australia

21 Aug

The Iconic

Australia

The ICONIC is seeking an Associate Director – Customer Operations & Transformation to lead the evolution of a high-performing, AI-enabled customer operations function in Australia. You will drive transformation, improve CSAT/NPS, and partner with global stakeholders across THE ICONIC and GFG to unlock value.

Bring 10+ years of senior leadership, solid AI/automation knowledge, and a systems-thinking approach to deliver scalable outcomes and improved lifetime value.

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📌 Head of AI-Driven Customer Ops & Transformation (Australia)
🏢 The Iconic
📍 Australia

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