Job Description

Love Fitness? Love People? Ready to Lead Service Excellence?

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Join the Cartel as our next Customer Service Manager

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If fitness is your passion, customer experience is your superpower, and leading a team to deliver exceptional service fires you up, this is your next big move.

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Fitness Cartel Health Clubs is on a mission to hit 60+ clubs by 2030, and we need an energetic, people-focused Customer Service Manager to lead the charge. This is your chance to own the member experience, lead a high-energy reception team, and create electric interactions that keep members coming back.

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What's in It for You?

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- Career Growth: Pathways through our Future Leaders Program with huge potential to step into senior club roles.
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- Perks & Advantages:
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- Free gym membership across all Fitness Cartel clubs.
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- Paid day off for your birthday – celebrate in style.
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- Exclusive discounts on supplements, apparel, café, and MERSE Wellness Spa.
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- World-Class Facilities: State-of-the-art clubs with Cycle Studios, Reformer Pilates, cafés, saunas, crèche, and more.
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- Thriving Culture: Be part of one of Australia's fastest-growing fitness brands.
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What You'll Do

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As Customer Service Manager, you'll be the powerhouse behind member experience. You'll:

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- Lead and train the Reception team to deliver outstanding service and smash customer KPIs.
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- Manage overdue accounts, cancellations, and enquiries while driving company targets.
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- Own rostering and scheduling to ensure peak service at all times.
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- Handle calls, resolve queries, process memberships, sales, and bookings with ease.
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- Keep the reception, café, and retail areas spotless, stocked, and welcoming.
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Who You Are

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- A proven customer service leader who connects with people instantly.
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- Knowledge of Supplements highly regarded
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- Someone who thrives in KPI-driven environments and loves hitting goals.
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- A natural problem-solver who shows initiative, reliability, and passion for health & fitness.
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- Professional, proactive, and hungry to grow into bigger opportunities.
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- Tech-savvy, First Aid/CPR ready (or willing to attain), flexible with shifts, and fully work-rights compliant.
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If you're ready to take control of your career, lead from the front, and be part of something huge, Fitness Cartel is your next home.

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This isn't just a job – it's a career pathway to Club Management and beyond.

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📌 Customer Service Manager - Aspley (Queensland)
🏢 Fitness Cartel Health Clubs
📍 Queensland