Job Description

Join Our Team: Assistant Manager at Soak Bathhouse

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Be part of Sydney's most exciting new wellness experience! We're looking for an enthusiastic, energetic, and customer-focused Assistant Managerto join our team. Our unique urban oasis, located in the vibrant Bourke & Bowden, Alexandria, is a sanctuary dedicated to rest, relaxation, and self-care—helping guests escape the city and prioritise their wellbeing.

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As Assistant Manager, you'll play a crucial role in supporting the Bathhouse Manager in daily operations, ensuring that our guests' well‐being is always a top priority.

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The ideal candidate will be passionate about delivering exceptional customer service, creating a positive work environment, and leading a team through challenges with efficiency and care.

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If you're passionate about health and wellness, we'd love to hear from you!

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The salary package includes:

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Base salary of $72,500; plus

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Key Responsibilities:

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- Supervise front desk and guest service staff, offering guidance and support. Train team on company policies and customer service standards.
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- Welcome guests and exceed their expectations for a superior wellness experience.
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- Manage daily operations, ensuring adherence to procedures. Support staff, address issues promptly, and make decisions during emergencies, escalating when needed.
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- Manage bathhouse operations including bookings, refunds, guest inquiries, and coordination with massage therapists.
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- Serve as the primary contact for operational or rostering queries in the absence of the Bathhouse Manager.
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- Support pricing strategies and revenue optimisation to boost profitability.
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- Monitor booking trends, adjust rates, and identify upselling or cross‐selling opportunities for increased revenue.
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- Utilise effective sales techniques to upsell and cross‐sell retail products, maximising revenue opportunities.
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- Handle group booking inquiries and ensure facilities are clean, safe, and compliant.
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- Manage stock, liaise with suppliers, and maintain cleanliness standards.
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- Handle guest complaints empathetically, investigate thoroughly, find resolutions, document, follow up for satisfaction, prevent future issues.
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- Supervise shift operations, ensure checklist compliance, monitor staff, provide guidance, intervene for deviations, lead in emergencies, and elevate to senior management.
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- Maintain First Aid certification and uphold health and safety standards.
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- Manage hiring and firing processes, ensuring compliance with company policies and legal regulations.
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- Conduct operational audits and report findings to senior management.
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Requirements:

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- Passion for the health and wellness industry.
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- Previous background in team supervision or management preferred.
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- Outstanding customer service skills with a problem‐solving mindset.
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- Previous experience in service, sales, retail or hospitality industries, such as hotels, spas or airlines is preferred.
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- Strong organisational and communication abilities.
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- Friendly demeanour and a proactive attitude.
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- Impeccable grooming and presentation.
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- Proficiency in scheduling software and administrative tasks.
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- Current First Aid and CPR certification.
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- Flexibility to work weekends, nights, holidays, and school breaks as needed.
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We are very happy to offer our team use of our communal bathhouse facilities!

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If you're excited about the chance to lead a dynamic team and contribute to the growth of a thriving wellness business, we'd love to hear from you!

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📌 Bathhouse Assistant Manager (New South Wales)
🏢 Soak Bathhouse
📍 New South Wales