Business Manager - After Hours and Operations Support

Reporting to the Executive General Manager, you will lead people, operations and commercial performance while supporting broader branches, regions and divisions. This is a hands-on leadership role for someone who thrives in a fast-paced workforce environment, builds high-performing teams and delivers exceptional outcomes for clients, candidates and employees.

Key responsibilities

- Lead, coach and develop a high-performing, inclusive team
- Oversee recruitment delivery, workforce planning, mobilisation and rostering
- Drive operational excellence, compliance, WHS and service quality
- Build strong client relationships and identify business development opportunities
- Own branch commercial performance, including revenue, margins and forecasting
- Lead and support the National After Hours Team, including rostering and escalations
- Drive continuous improvement and contribute to national initiatives across NW People
- Support workforce programs, including wage subsidy administration and compliance

About you





- 5+ years' experience in recruitment, labour hire, workforce management or a similar workplace
- Proven people leadership and team development capability
- Strong business development, sales and client relationship skills
- Operational, compliance and workforce planning experience
- Excellent communication, problem-solving and decision-making skills
- A leadership style built on fairness, authenticity, collaboration and accountability
- Experience with after-hours/24-7 operations, WHS, industrial relations, workforce technology or wage subsidy programs will be highly regarded

About us

At NW People, people come first. We believe in fairness, integrity, collaboration and creating an environment where our people can thrive. This is an opportunity to make a genuine impact - leading a business unit while contributing to the growth, capability and success of One NWP nationally.

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📌 Business Manager - After Hours and Operations Support (City of Sydney)
🏢 NW People
📍 City of Sydney