Job Description

Sharing Minds is a Microsoft solutions consulting partner. We help organisations unlock greater productivity, collaboration and innovation by designing, implementing and supporting Microsoft solutions.

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Check us out here: www.sharingminds.com.au

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The Opportunity:

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We are looking for an experienced Account Manager to take ownership and grow a portfolio of existing clients in a diverse range of industries across Australia.

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This is a relationship-focused role for someone who enjoys understanding their clients' businesses, identifying opportunities to deliver further value and ensuring clients receive an exceptional experience throughout every stage of the relationship.

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You will act as a trusted point of contact for key client stakeholders, working closely with our consulting, delivery and finance teams to support client needs, strengthen retention and grow existing accounts.

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What You'll Be Doing:

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Identifying upsell, cross-sell, renewal and project expansion opportunities within existing accounts

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Developing and maintaining strategic account plans aligned with client objectives and agreed revenue targets

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Leading client meetings, service reviews, innovation forums and account planning discussions

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Preparing and delivering proposals, presentations, and contract documentation

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Supporting contract negotiations, renewals, pricing discussions and Requests for Proposals

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Monitoring client satisfaction, responding to concerns and coordinating the resolution of escalated client issues

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Maintaining oversight of client contracts, recurring services, licensing and project opportunities

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Working closely with Finance to support accurate invoicing,



timely payments and the resolution of outstanding accounts

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Maintaining accurate and up-to-date client, pipeline and activity information within our CRM (MS Dynamics)

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Preparing regular account, revenue, risk and governance reporting

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About You:

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You are a commercially minded Account Manager who is energised by building trusted client relationships and finding opportunities to deliver greater value.

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You will bring:

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At least three years' experience in account management and a deep understanding of the Microsoft ecosystem

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Experience managing Mid-Market and Enterprise client accounts

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A demonstrated ability to grow existing accounts through renewals, upselling and cross‐selling

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Strong relationship management and stakeholder engagement skills

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Excellent written and verbal communication skills

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Confidence preparing and delivering proposals, presentations and commercial recommendations

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Solid commercial and financial awareness, including an understanding of budgets, pricing models and profitability

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Excellent CRM discipline, organisation and attention to detail

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A customer‐focused mindset and a genuine commitment to delivering an outstanding client experience

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Please note:

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You must have the right to live and work in Australia

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All short-listed candidates will be subject to a National Police Check

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If you are passionate about building meaningful client relationships, identifying opportunities for growth and helping organisations achieve better outcomes through technology, we would love to hear from you.

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We can't wait to see what you can bring to our team!

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📌 Account Manager - Microsoft Solutions (Queensland)
🏢 Sharing Minds
📍 Queensland