Randstad is recruiting for a Customer Service: Fraud and Scams Analyst for an Afternoon Shift at a major Australian bank. The role involves protecting millions of customers from sophisticated fraud and scams in a high-stakes 24/7 environment, with 12-hour shift blocks from 12:00 PM to 12:00 AM, five days per week, in office in Parramatta.
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You will lead investigations, handle complex queries in real time, and support customers during the night, ensuring cases move from first alert to final