Job Description

Junior Service Desk Technician (Level 1)

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Join All IT Solutions, a leading Managed IT & Security Services Provider (MSSP) in Canberra, and gain hands‐on experience working with real‐world technologies, businesses, and projects.

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We're looking for a Junior Service Desk Technician who is passionate about technology and eager to build a long‐term career in IT. While this is an entry‐level role, you'll be exposed to a wide range of technologies and work alongside experienced engineers who will help develop your skills.

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This role is perfect for someone who enjoys solving problems, learning new technologies, and helping people get the most from their IT systems.

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Ready to Start Your IT Career?

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About the Role

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As a Junior Service Desk Technician, you'll be part of our service delivery team, assisting clients with day-to-day IT issues while building your knowledge across Microsoft 365, networking, cybersecurity, cloud platforms, and business IT systems.

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You'll gain exposure to the same types of technologies used by our senior engineers, with training, mentoring, and support to help you grow your skills and confidence over time.

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What You'll Do

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- Respond to service desk tickets and assist clients with IT issues
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- Troubleshoot PC, printer, software, and Microsoft 365 problems
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- Assist with workstation deployments and device setups
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- Support user onboarding and offboarding activities
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- Participate in client projects alongside senior engineers
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- Attend client sites when required
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- Document solutions and maintain accurate records
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- Learn and develop skills across networking, cloud, cybersecurity, and systems administration
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What You'll Bring

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- A genuine passion for technology and IT
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- Robust problem-solving skills and a willingness to learn
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- Excellent communication and customer service skills
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- The ability to work independently and as part of a team
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- A professional and positive attitude
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- A strong interest in building a career within the IT industry
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Preferred Qualifications

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- Certificate IV, Diploma, Advanced Diploma, or similar qualification in Information Technology
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- Networking certification (such as CompTIA Network+ or equivalent)
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- Home lab, personal IT projects, or other hands‐on technology experience highly regarded
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Bonus Points If

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- You've previously worked in a customer service role
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- You've built PCs, managed home networks, or run your own IT projects
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- You enjoy learning about new technology in your spare time
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- You've had exposure to Microsoft 365, Windows Server, networking, or cybersecurity technologies
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Why Join Us?

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- Work with a passionate and experienced team
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- Receive mentoring from senior engineers
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- Gain exposure to diverse technologies and industries
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- Professional development and training opportunities
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- Clear career progression pathway
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- Central Canberra location
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- Competitive salary with structured remuneration reviews
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Requirements

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- Australian Citizen or Permanent Resident
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- Current driver's licence
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- Office hours: 8:30 AM to 5:00 PM, Monday to Friday
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If you're passionate about technology, eager to learn, and looking for an opportunity to build a rewarding career in IT, we'd love to hear from you.

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📌 Junior Service Desk Technician (Level 1) (Canberra)
🏢 All IT Solutions
📍 Canberra