Superannuation Change Analyst - Transformation Program - $155k including Super -Melbourne - Contract to December 2027 - Hybrid

An opportunity has arisen for an experienced Change Analyst to join a major transformation program within a leading Australian superannuation organisation.

This is a long-term opportunity through to December 2027, supporting significant technology, process and operational change affecting members, employers and internal teams.

The role will initially support an in-flight Genesys contact centre implementation, before moving onto a major superannuation administration transition program.

The role:

Working alongside program, technology, business and change stakeholders, you will support the analysis, preparation and delivery of change across two significant transformation initiatives.

Responsibilities will include:

- Conducting change impact assessments across people, processes, systems, members and employers
- Supporting the final stages of an in-flight Genesys contact centre implementation
- Supporting a major superannuation administration transition
- Analysing and documenting changes to business processes and workflows
- Identifying impacted stakeholder groups and supporting stakeholder engagement
- Developing change documentation, communications and readiness materials
- Supporting training, implementation and adoption activities




- Working with business teams to understand how system changes affect existing ways of working
- Tracking change readiness, impacts, risks and actions
- Applying structured change methodologies including Prosci

To be successful, you will have:

- Previous superannuation industry experience - essential
- Experience as a Change Analyst within technology or transformation programs
- Experience supporting system change affecting members and/or employers
- Strong process and workflow change experience
- Change impact assessment and stakeholder analysis experience
- Solid stakeholder engagement, communication and documentation skills
- Knowledge and practical application of Prosci change methodology
- Experience with Microsoft technologies, Genesys/contact centre systems or superannuation administration transitions will be highly regarded.

This is an excellent opportunity to join a substantial transformation program with a long-term contract through December 2027 and work across changes with significant member, employer and operational impact.

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📌 Superannuation Change Analyst (Melbourne)
🏢 HireCloud
📍 Melbourne