Essendon Fields - VIC - Australia
Applications close: 06 Sep :55 PM AUS Eastern Standard Time

What does the job look like?

Linfox is seeking a Service Management Lead to join our IT Production Services team based at Essendon Fields. This is a unique opportunity to lead a major IT Service Management transformation, while shaping the future of service delivery across the organisation. You'll combine strategic leadership with hands‑on platform ownership, working closely with local and offshore teams, stakeholders and external vendors.

You will:

- Own and administer Linfox's Service Management platforms, ensuring effective governance, configuration and optimisation.
- Develop and implement service management frameworks, processes and ITIL best practices across IT.
- Partner with external vendors and consultants to deliver technology and service improvement initiatives.
- Drive continuous improvement through automation, workflow enhancements and service optimisation.
- Support the Production Services function by ensuring effective incident, change, request and configuration management processes are maintained.

Are you the one?

We're looking for a service management qualified who can influence stakeholders, lead change and continuously improve the way technology services are delivered. You'll be equally comfortable working with technical teams, offshore service providers and senior business leaders.

- Experience leading Service Management, Service Delivery or IT Operations functions.
- Strong administration experience across ITSM platforms such as ServiceNow, Jira Service Management or similar.




- Proven success delivering ITIL-based service management frameworks and process improvements.
- Experience leading complex platform implementations, upgrades or technology transformations.
- Strong vendor management experience and a track record of influencing outsourced or offshore teams.
- A passion for continuous improvement, automation and driving positive service outcomes.

What's in it for me?

- 12 weeks paid parental leave and return to work bonus for eligible employees
- Career development opportunities and mentoring programs
- Access to a range of benefits across dining and adventure, travel and health and well-being
- The chance to work in a high-performing team where your contributions genuinely make an impact to customer outcomes and team success
- Lead a major enterprise-wide ITSM transformation and shape the future of service delivery at Linfox
- Free on-site parking and a collaborative team environment at our Essendon Fields head office

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

Further information:

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.
To find out more about opportunities at Linfox, visit Linfox Careers.

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