Job Description

Shamir Australia Pty Ltd is a leading international supplier of premium optical lenses and coatings. Renowned for innovation, quality, and exceptional customer service, we provide complete optical solutions across Australia.

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Our Customer Service team at Shamir Australiaplays a vital role in supporting eye care professionals and customers across Australia . We take pride in delivering exceptional service, providing expert optical advice, and ensuring every order is handled with care and precision to meet the unique needs of each patient

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Are you passionate about delivering exceptional customer service and looking for a role that offers variety, teamwork, and career growth? We have an exciting opportunity for a Customer Service Representative to join our dynamic optical team in Lytton.

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In this role, you'll be the first point of contact for our customers, providing expert support with enquiries, orders, and product solutions while helping deliver a premium customer experience. Depending on your skills and experience, you'll have the opportunity to work across a range of customer service, administration, and operational functions.

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What You'll Be Doing

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- Deliver exceptional customer service via phone, email, and online channels
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- Respond to customer enquiries, providing product information and order support
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- Process customer orders and maintain accurate records
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- Provide technical advice and product recommendations across our range of optical solutions
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- Assist with troubleshooting and account-related enquiries
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- Receive, check, and unpack incoming orders
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- Complete frame tracing and order processing tasks
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- Perform accurate data entry and system updates
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- Build and maintain solid relationships with customers and internal teams
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- Contribute to a positive, collaborative, and customer-focused team environment
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What We're Looking For

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- Optical industry knowledge or experience is highly regarded
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- Previous experience in a customer service, call centre, healthcare, retail, or administrative role
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- Strong communication skills, both written and verbal
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- Excellent attention to detail and accuracy
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- Confident computer skills and experience with data entry
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- Strong organisational and multitasking abilities
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- A proactive, reliable, and team-oriented approach
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Why Join Us?

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- Variety in your day with both customer-facing and operational responsibilities
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- Supportive team environment
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- Opportunity to develop your skills within the optical industry
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If you're looking for a role where you can make a real impact and be part of a growing team, we'd love to hear from you.

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📌 Customer Service Consultant (Queensland)
🏢 Shamir
📍 Queensland