Job Description

You'll be the person our association clients call first.

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The Association Specialists (TAS) manage not-for-profit associations: their governance, their members, their boards and their day-to-day operations. We've built our reputation on doing that properly, and our clients stay with us because of it.

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We're looking for an Association Manager to take ownership of a portfolio of association clients. This is a senior, client-facing role. You're not supporting someone else's relationship. You hold it.

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What you'll be doing

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- Acting as the primary relationship holder for your portfolio, and building a genuine working relationship with each association president and board
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- Running monthly planning meetings with each client to agree the plan of work
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- Preparing and issuing board and committee agendas, papers and minutes to a clear schedule
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- Delivering monthly management reporting across your clients
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- Keeping budgets transparent by raising overruns early and working through the options collaboratively
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- Briefing and supporting the Association Client Services Coordinator who works across your portfolio
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- Looking for ways to sharpen how we work, not just keep it ticking over
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What you'll bring

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- Solid client or account management experience,



ideally juggling several accounts at once
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- Excellent written and verbal communication. You can write a board paper and a difficult email equally well
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- Strong organisational skills and real attention to detail, particularly across reporting and governance
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- Confidence in front of senior stakeholders
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- A proactive approach: you raise things early and turn up with options
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- Comfort with Microsoft Office, project management tools like Asana, and time tracking
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Helpful, but not essential:

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- Not-for-profit or association sector experience
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- Familiarity with boards, committees and AGMs
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- Harvest or a similar time and billing tool
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- Membership management systems or CRM platforms
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- Event or conference coordination
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What we offer

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- Hybrid working from our St Leonards office, 5 days a week onsite, 3 days after onboarding
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- Full-time, 35 hours per week
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- A genuinely diverse portfolio: several associations, several sectors, no two weeks the same
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- Established systems, documented processes, and a Coordinator supporting your portfolio
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- A team that cares about the standard of the work, and about how we treat each other
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📌 Account Manager (New South Wales)
🏢 @
📍 New South Wales