Job Description

Reporting to the General Manager – QLD and based in our Brisbane region office, you will lead state-wide operations and oversee a diverse portfolio of commercial cleaning and facility services contracts across metropolitan and regional locations.

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You will provide leadership and support to Client Service Managers and site leadership teams, ensuring all contracts are delivered safely, efficiently, and to a consistently high standard. You will be accountable for labour management, subcontractor performance, quality assurance, financial outcomes, and business growth initiatives across the Queensland portfolio.

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Key responsibilities

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- Lead and manage a portfolio of commercial cleaning operations across Queensland.
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- Coach, mentor, and develop Client Service Managers and site leadership teams.
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- Ensure all contracts are delivered in accordance with client specifications, SLAs, and company standards.
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- Drive quality outcomes through regular audits, inspections, and corrective actions.
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- Manage labour costs, rosters, productivity, overtime, and operational efficiency.
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- Oversee subcontractor performance, compliance, and contract management.
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- Build and maintain strong relationships with key clients and stakeholders.
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- Lead client meetings, contract reviews, and performance reporting.
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- Identify opportunities for upselling, contract variations,



and business growth.
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- Ensure compliance with WHS legislation, industrial awards, and company policies.
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About you

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- Proven experience in a senior operations leadership role within commercial cleaning or facilities services.
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- Strong knowledge of multi-site contract management and service delivery.
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- Demonstrated experience managing geographically dispersed teams.
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- Excellent leadership, coaching, and people management capabilities.
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- Strong financial acumen, including labour management, budgeting, and P&L; accountability.
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- Experience managing subcontractors and contractor compliance.
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- Solid understanding of the Cleaning Services Award, WHS legislation, and industrial relations practices.
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- Exceptional communication and client relationship management skills.
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- Ability to work autonomously and travel throughout Queensland as required.
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- Ability to travel as required to support client sites.
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- Current driver's licence.
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- Senior leadership role with autonomy and influence.
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- Growing national business with strong career progression opportunities.
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- Supportive executive leadership team and team-oriented culture.
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- Competitive salary package with access to extensive employee benefits program.
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📌 Operations Manager - QLD (Queensland)
🏢 seek.com.au
📍 Queensland