Job Description

Sales & Customer Service Administrator (Maternity Cover 12 Months)

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Sales & Customer Service Administrator (12-Month Maternity Leave Contract)

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Austab Labels Pty Ltd
n Altona North, Melbourne VIC
n Full-Time | Monday to Friday | 9:00am – 5:00pm

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Join a proudly Australian-owned manufacturing business

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Austab Labels is a privately owned Australian company specialising in the manufacture of plain and printed pressure-sensitive labels and tags for a wide range of industries, retail, and consumer applications.

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We are seeking a motivated and customer-focused Sales & Customer Service Administrator to join our friendly team on a 12-month maternity leave contract. This is an excellent opportunity for an organised and proactive individual who enjoys working in a fast-paced office environment where no two days are the same.

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If you're passionate about delivering outstanding customer service, have excellent attention to detail, and enjoy being part of a supportive team, we'd love to hear from you.

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What we offer

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- Friendly and supportive team environment
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- Full on-the-job training
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- Variety in your day-to-day responsibilities
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- Stable full-time hours
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- Opportunity to work within a growing Australian manufacturing business
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About the role

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As a key member of our customer service team, you will be responsible for:

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- Managing inbound telephone sales and customer enquiries
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- Providing exceptional customer service and support
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- Processing customer orders accurately
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- Data entry, including sales orders, invoices and credit notes
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- Responding promptly to customer queries
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- Liaising with customers regarding orders and delivery timeframes
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- Supporting the sales and administration team with general office duties
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About you

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To be successful in this role, you will have:

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- Previous experience in customer service and/or sales (minimum 1–2 years)
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- Excellent communication and telephone skills
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- Strong attention to detail and accuracy
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- Excellent organisational and time management skills
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- The ability to manage multiple priorities and meet critical deadlines
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- A positive, friendly and professional attitude
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- Confidence working independently while contributing to a collaborative team
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- Solid computer skills, including Microsoft Outlook, Word and Excel
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- Intermediate Excel skills, including basic formulas
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- Experience with data entry and order processing (highly regarded)
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- Australian working rights
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Why Austab Labels?

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At Austab Labels, our people are an important part of our success. We value teamwork, reliability, initiative and delivering exceptional service to our customers. You'll be joining a business that supports its employees and provides the training and resources needed to succeed.

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📌 Sales & Customer Service Administrator (Maternity Cover 12 Months) (Williamstown)
🏢 Austab Labels
📍 Williamstown