Job Description

Cnr Memorial Drive & Endeavour Boulevard, North Lakes, QLD, 4509, Australia

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Job Category

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Employee Type

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Permanent (PERM)

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Manage Others

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No

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3 Years

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Contact Name

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Contact Phone

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Contact Email

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***************@autogeneral.com.au

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About the Role

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The Commercial Systems Specialist is a pivotal, expert-level position within the Home Claims & Assessing team. You'll be the go-to authority on our commercial systems responsible for ensuring platforms, processes, governance, and reporting are always fit for purpose, strategically aligned, and evolving to meet the business's needs.

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You'll serve as the primary liaison between business users, IT teams, and external vendors, translating complex business needs into practical technical outcomes and championing exceptional end-user experiences across the board.

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What You'll Be Doing

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- Lead as the technical SME — be the first port of call for complex system queries, issues, and strategic decisions
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- Drive continuous improvement — proactively identify gaps, challenge outdated processes, and lead implementation of solutions that deliver measurable outcomes
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- Build strategic relationships — partner with consultants, assessors, suppliers, and delivery teams to ensure alignment and effective collaboration
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- Champion the end-user experience — design and deliver expert training, define best practices, and act on user feedback to continuously improve system usability
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- Own documentation — develop and maintain authoritative procedure guides and user manuals that set the standard for best practice
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- Manage risk proactively — identify vulnerabilities early, flag concerns promptly, and embed a risk-aware culture across all system interactions
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- Govern user access — manage provisioning, permissions, and deprovisioning with rigour to maintain system integrity, compliance, and security
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- Lead change management — develop and execute change communications and adoption activities for system enhancements
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- Build capability — facilitate internal and external learning sessions that genuinely build confidence and competence in system users
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The Skills That Matter

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- 2+ years in general insurance with working to in-depth knowledge of insurance practices, standards, regulation, and compliance
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- Proven ability to work autonomously at an expert level — managing complex priorities and navigating ambiguity without needing close direction
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- Strong analytical and critical thinking skills — you can assess complex situations systematically, weigh your options, and land on well-reasoned, strategic solutions
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- A track record of managing multiple concurrent workstreams in a fast-paced workplace with exceptional attention to detail
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- Solid understanding of risk culture and the ability to apply risk frameworks practically and proactively
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- A natural collaborator who genuinely enjoys supporting and mentoring colleagues
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- Resilience and adaptability — you're comfortable leading through change and pivoting as priorities shift
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The benefits of working at A&G;

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- Location – This role can be based in Toowong or North Lakes office.
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- Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks.
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- Options for leave - life happens, so we've got volunteer days, an additional paid 'ME' day,



paid parental leave and the opportunity to purchase additional leave to cover all the big stuff.
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- Employee discounts - You'll receive discounts on Budget Direct insurance products.
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- Development opportunities - We're championing your development with internal programs and access to a wide range of online courses.
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- Give back - our A&G; Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
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- Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
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- Celebrate the wins - we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
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- Save money - We've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.
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About Us

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Auto & General (A&G;) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community.

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Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas and Coles Insurance.

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We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer!

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Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

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📌 Commercial Systems Specialist (Queensland)
🏢 Auto & General
📍 Queensland