Cushman & Wakefield is seeking a Senior Client Service & Escalations Manager in Sydney, NSW, to lead key government account activities. You will act as the main liaison between clients, operations and senior stakeholders, oversee escalations and drive service improvements across a diverse portfolio.
You will supervise two Client Service Managers, align service delivery with SLAs/KPIs, and enhance client outcomes while solving complex issues in a fast‑paced setting.
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📌 Senior Client Success & Escalations Lead (City of Sydney)
🏢 Cushman & Wakefield
📍 City of Sydney
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