Senior Salesforce Consultant — Not for Profit

SalesFix is one of Australia's longest-standing privately owned Salesforce consulting partners. We work with mid-market and enterprise organisations across Not for Profit, Aged Care, B2B Commercial and Government to deliver Salesforce implementations, agentic operations programmes, and fractional AI advisory services. We are a small, senior team that punches well above our weight, and we are building the AI-native practice of the future.

We are not a body shop. We do not carry a bench. Every person here does work that requires judgement, relationships, or accountability. That is the standard we hire to.

The Role

Australia's Not for Profit sector is at an inflection point. Demand is rising while funding tightens, Salesforce ended NPSP feature development in 2023 and now points every new organisation to Agentforce Nonprofit, and only 14% of Australian not-for-profits hold an AI policy of any kind. Thousands know they have to move. Very few know how, in what order, or what it will cost them to get it wrong.

That is where this role sits. Every engagement you lead is a child's potential unleashed, a family kept together, an elder living with dignity, because someone in the room listened properly and asked the harder question.

You own the business outcome across our Not for Profit client base, where a single constituent might be a donor, program participant, volunteer and case all at once. The Configurators and Developers build. Your job is to make sure they are building the right thing.

Reporting to the Squad Leader, Projects, alongside our Not for Profit Practice Lead and Solution Architects. Australia based, Melbourne, Sydney or Brisbane preferred.

What You Will Own

- Consult and challenge You run discovery with executives, fundraising and program managers, getting to the business outcome behind the stated requirement before anyone agrees to build. You drive competing agendas to a decision. You tell the kind truth, pushing back when a request will not deliver value or costs more than the problem is worth, and you always bring a better option. You enter the danger: the misaligned sponsor, the contested process, the decision the customer keeps deferring.
- Deep fluency across both nonprofit ecosystems Hands‑on Agentforce Nonprofit across Fundraising, Program Management, Case Management and Outcome Management, plus genuine NPSP experience. You know that NPSP to Agentforce Nonprofit is a full reimplementation, not an upgrade, and you are honest about when a client should move and when they should hold. Your readiness assessments turn a daunting migration into a staged, funded roadmap the board can approve.
- Put AI to work, responsibly You know where agents earn their place across the fundraising, program and case lifecycle, and where they do not. You design for human‑in‑the‑loop from the start, because in a sector handling health, disability and vulnerability data, autonomy without oversight is not an option. You hold the governance conversation at board level: consent, privacy, model boundaries and what happens when the agent is wrong. Most clients have no policy at all and will look to you first.
- Redesign the business,



not just the system You redesign processes rather than automating existing inefficiency, and you build the data and outcomes foundation deliberately, because reporting to funders and regulators is why many of these programs keep their funding. You design so compliance with the Aged Care Act, SIRS, NDIS, DEX and child secure standards is a by‑product of good process, not a burden bolted on at the end. You reach for proven IP first, and you own requirements through to build‑ready stories and acceptance criteria.
- Lead the engagement You own the scope, effort and commercial health of your engagements, catching scope change early and converting it into agreed scope or a clear decision not to proceed. You verify delivered work before it reaches the customer, and you support UAT, training and go‑live so the solution lands with the people who have to use it.
- Cultivate excellence You sharpen solution design and scoping across the Delivery team, keep your own edge on Data Cloud and agentic AI, and turn field learning into reusable SalesFix IP.

Who You Are

You have consulted on Salesforce implementations for five or more years, with at least two of them leading engagements, and you know the inside of a Not for Profit client because you have worked inside one, not just sold or built for one. You have genuine hands‑on NPSP implementation experience plus working exposure to Agentforce Nonprofit, ideally including a live migration between the two, start to finish. You understand how fundraising actually operates: donor lifecycle, major gifts, appeals, grant cycles, and you understand program and case management operations: intake, assessment, care planning, outcomes.

You have a demonstrable track record of process redesign, not just process documentation, and you can hold a confident, credible conversation about AI: where it helps, where it does not, and how it is governed. You have changed an executive's mind before, and you have the judgement to know when to. You do not confuse busyness with progress.

You bring:

- Five or more years consulting on Salesforce implementations, at least two of them leading engagements
- Genuine hands‑on NPSP implementation, plus working exposure to Agentforce Nonprofit
- Working knowledge of how fundraising actually operates: donor lifecycle, major gifts, appeals, grant cycles
- Working knowledge of program and case management operations: intake, assessment, care planning, outcomes
- A demonstrable track record of process redesign, not just process documentation
- Confident, credible conversations about AI: where it helps, where it does not, and how it is governed
- Evidence of having changed an executive's mind, and the judgement to know when to
- Commercial literacy: you can read a burn rate and act on it before it becomes a conversation
- Written work that stands up to scrutiny: user stories,



process models, options papers, design documentation
- Sector depth in Not for Profit is highly regarded, having worked inside one, not just sold or built for one
- Marketing capability across Marketing Cloud, Agentforce Marketing or Account Engagement, and supporter journey design across acquisition, regular giving, lapsed donor reactivation, peer‑to‑peer and event fundraising is a genuine advantage
- Campaign commercial literacy, able to hold an end‑to‑end fundraising conversation on acquisition cost, conversion, retention, attribution and return by channel, is highly regarded

Certifications That Matter

Nonprofit certifications are valued, alongside at least two consultant‑level Salesforce certifications. Data Cloud, analytics or outcomes measurement experience, change management or business process qualifications, volunteer management tooling, and aged care, NDIS or community services regulatory experience will all set you apart. What matters most is that your certifications reflect real delivery experience, not exam preparation alone.

How We Measure Success

Outstanding customer relationships that make us the technology practice our customers cannot imagine moving forward without

Energetically understanding the customer's business, challenging the status quo, and shaping creative solutions that deliver measurable outcomes

Build‑ready stories and acceptance criteria, contributing to design, and verifying delivered work solves the problem it was meant to solve

Engagements led to exceed customer expectations, on time and within budget, with scope and commercial health actively managed rather than reported after the fact

Living our values, always

What We Offer

- Real investment in your growth: certification support and dedicated time to build depth in Agentforce, Data Cloud and agentic AI, on a platform changing faster than at any point in the last decade
- A seat at the front of the AI shift: through AgentFix and our partnership with Anthropic, you will work on agent design and AI advisory that most consultants will not touch for another two years
- Architects who have your back: design authority and engineering standards sit with a dedicated architecture team, deliberately, so your consulting time is protected
- Somewhere your work matters: a practice building toward 1,000 not-for-profit organisations transformed and 10 million lives reached by 2035, with a client base doing work worth doing
- Room to grow into more: this role is a path toward practice leadership, principal consulting, or the advisory work at the front of an engagement. Tell us which one you want and we will build toward it

SaleFix Values

Level Up, Never Settle. Embrace the game of continual improvement.

Own It, Make It Happen. A can‑do attitude is the lifeblood that courses through our veins.

Authentic Connection. The foundation for cultivating meaningful relationships.

Customer Centric. A shared vision of excellence.

Purposeful Impact. Prioritising actions of kindness. Compassion and service to others.

SalesFix is an equal opportunity employer. We are committed to building a team that reflects the communities we serve.

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📌 Senior Salesforce Consultant — Not for Profit (Melbourne)
🏢 @
📍 Melbourne