Department of Customer Service

Reference number: req53521

Occupation: Project Management

Work type: Full-Time

Location: Sydney City

Salary Information: 154,231-178,369

Closing date: 25 August 2026 at 10:00am

Delivery Manager

Grade: 11/12

Salary range: $154,231-178,369 + superannuation and leave loading

Duration: permanent full-time role, ongoing

Location: Hybrid with an in-office requirement on 2 days a week in Sydney, Parramatta, Gosford or Bathurst. This may be subject to change in line with DCS workplace policies

Lead the delivery of strategic technology initiatives that support critical communications and digital transformation across NSW Telco Authority.

Drive Agile delivery, delivery governance and continuous improvement practices while leading multidisciplinary teams to deliver complex technology and transformation outcomes aligned with business priorities.

About the team

This role sits within the Enterprise Architecture team in NSW Telco Authority.

The team is responsible for shaping NSW Telco Authority's technology direction through architecture governance, solution design, technology roadmaps and strategic advisory services. Working closely with business and technology stakeholders, the team delivers secure, resilient and scalable solutions that support critical communications and digital transformation initiatives across NSW.

Your responsibilities will include

- Leading Agile delivery activities and ceremonies across complex technology initiatives
- Managing delivery roadmaps, risks, issues, dependencies and delivery outcomes
- Establishing and maintaining delivery governance, reporting and performance metrics
- Managing vendor and delivery partner relationships to support successful project outcomes
- Driving continuous improvement initiatives and enhance delivery maturity across teams
- Collaborating with business, project and technology stakeholders to ensure alignment with strategic objectives
- Mentoring and developing team capability, fostering a high-performing and delivery-focused culture

To be successful in this role you will have

- Essential Security Clearance:



You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information
- Tertiary qualifications in Business, Engineering, ICT or a related discipline, or equivalent experience
- Demonstrated experience leading complex digital, technology or transformation initiatives
- Strong Agile delivery and project management experience
- Exceptional stakeholder engagement, communication and negotiation skills
- Experience leading multidisciplinary teams and managing competing priorities
- Knowledge of technology delivery, cyber security, privacy, vendor management and governance practices

Desirable

- Experience delivering enterprise architecture, technology modernisation or digital transformation programs
- Experience working in telecommunications, critical infrastructure or government environments
- Agile, Scrum, SAFe, PRINCE2 or project management certifications

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We’re proud of our customer-centric,



people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We’re also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Salary Grade 11/12, with the base salary for this role starting at $ base plus superannuation

For enquiries relating to recruitment please contact Fiona Glover via

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 9:59am Tuesday 25th August

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that advantages people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

#J-18808-Ljbffr

📌 Delivery Manager (City of Sydney)
🏢 Nsw Government
📍 City of Sydney