Job Description

Live-In Caretaker Couple | Luxury Rainforest Retreat

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Location: Secrets on the Lake, Montville, Sunshine Coast Hinterland

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Employment Type: Casual (30 hrs per week or when required) | Live-In | Long-Term Position | Must be available over 7 day rostering system (Saturday and Sundays are required).

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Secrets on the Lake is an award-winning luxury rainforest retreat overlooking beautiful Lake Baroon in the Sunshine Coast Hinterland. Home to 13 handcrafted treehouses, an award-winning restaurant, and one of the region's most sought-after wedding venues, we pride ourselves on delivering exceptional experiences for every guest.

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We are seeking an experienced, highly capable live-in caretaker couple to become an integral part of our accommodation, weddings and housekeeping team.

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This is not a traditional caretaker role. We are looking for a qualified couple who can confidently assist across multiple areas of the business, providing exceptional guest service while supporting the day-to-day operation of the property.

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If you're looking for a long-term lifestyle position where no two days are the same, we'd love to hear from you.

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About the Role

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Together, you will become part of our accommodation and weddings team, providing support across guest services, administration, housekeeping, weddings and after-hours caretaking.

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One or both applicants must have strong administration and computer skills, while both should be happy to work wherever required to ensure the smooth operation of the property.

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Your responsibilities will include:

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Assisting with accommodation enquiries, reservations and guest communications

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Reception duties, including guest check-ins and check-outs

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General office administration and computer-based tasks

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Assisting with social media content and online engagement

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Housekeeping, laundry and presentation of accommodation when required

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Preparing and delivering breakfasts, BBQ hampers and pre-prepared meals

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Assisting with wedding day operations and supporting the Wedding Coordinator

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Closing reception each afternoon

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Providing after-hours guest assistance and responding to emergencies

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Assisting with the day-to-day operation and presentation of the property

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Working collaboratively across all departments to maintain the exceptional standards Secrets on the Lake is known for.

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We're looking for a couple with experience across most or all of the following:

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Administration and office management

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Weddings, events or hospitality (an RSA is essential, or the willingness to obtain one immediately)

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Guest services and reception

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Hospitality and customer service

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Social media knowledge and confidence using social platforms

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Strong computer skills and the ability to quickly learn booking systems

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Excellent written and verbal communication skills

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A current driver's licence

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Experience with reservation systems, tourism software or hospitality booking platforms will be highly regarded.

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About You

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You are both:

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Looking for long-term employment

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Friendly, warm and professional

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Exceptionally organised with excellent attention to detail

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Able to multitask and remain calm under pressure

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Practical, proactive and excellent problem-solvers

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Physically capable of housekeeping and manual tasks

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Flexible and willing to assist wherever required

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Well presented with outstanding customer service skills

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Honest, reliable and committed to a long-term future with our business

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This role would suit a couple who genuinely enjoy working together, take pride in their work, and love creating memorable experiences for guests.

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What We Offer

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Live-in one-bedroom apartment on-site (suitable for a couple only) Please do not apply if you are a single

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Subsidised accommodation (5 hours per person - pays for your beautiful apartment).

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Competitive remuneration based on experience

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A supportive family-owned business

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The opportunity to live and work in one of the Sunshine Coast Hinterland's most beautiful locations

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📌 On-site Caretaking Couple (Maleny)
🏢 Secrets on the Lake
📍 Maleny