SB Recruitment is seeking an experienced Complaints & Hardship Manager to lead two critical functions within a regulated financial services workplace. You will provide strategic direction, oversee complex complaints, and drive improvements across customer outcomes and governance.
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Reporting to senior leadership, you will manage performance, ensure ASIC AFCA NCCPA compliance, and mentor a team to enhance operational effectiveness and risk management.
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📌 Strategic Head of Complaints & Hardship (New South Wales)
🏢 SB Recruitment
📍 New South Wales
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