Job Description

Customer Service Advisor (Casual) - Gladstone

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At mycar, we're proud industry disruptors, driving innovation and sustainability. We're one of the largest employers in the automotive service and repair industry, with over 1500 team members and over 270 company-owned stores. Through our national footprint, our teams service local communities with passion and excitement, ensuring care beyond the car.

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At our core, we are a people-first organisation. We invest in our team through continual training and exposure to the latest industry technology including the transition to EV, driving safety, performance, and growth.

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Our vision is simple - to be a team of auto experts famous for customer care. Our team embodies our values of clarity, agility, commitment, quality, and care, ensuring they are the foundation of everything that we do.

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Ready to join the automotive industry leaders? Drive your career with mycar!

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Position Overview

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As one of our Technical Service Advisors, you will play a crucial role in driving and connecting service delivery and technical requests. You will help support the workshop function from a technical perspective and build long lasting relationships with our customers by providing a high-quality, cost effective service leaving them with a unforgettable mycar experience.

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Success Profile

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- Strong customer service with a focus to maintaining good relationships
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- Excellent mechanical & tyre knowledge across a range of vehicles and brands
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- Certificate 3 in Light Vehicle Automotive
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- A sound understanding of the workflow management of an automotive workshop
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- Exceptional communication skills both verbal and written
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- Proven experience in a similar high paced role
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- Ability to work effectively within a close-knit team environment
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- Strong computer skills including Microsoft Suite of programs
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- Through our commitment to our people-first culture, we offer our mycar team a range of competitive benefits designed to make their life that little bit easier!
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- Take advantage of not only a outstanding culture, but revel in our professional development programs designed to help continue to build and grow your career, wellness programs, and a huge range of discounts on the services we provide.
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Belonging at mycar

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At mycar we value the diverse backgrounds, experiences and contributions that each person brings; what makes you unique, makes us better! No two days are the same; we're dynamic and full of passionate teams challenging new ideas through collaboration.

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If you require support with your application/reasonable adjustments for the interview process, we want to hear from you.

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📌 Customer Service Advisor (Casual) - Gladstone (Gladstone Central)
🏢 mycar
📍 Gladstone Central