Job Description

Expeditors International – Banksmeadow NSW

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We take care of our employees, and they take care of our customers!

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Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an cutting-edge, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

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Our Mission

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We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

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SUMMARY DESCRIPTION:

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Ensure timely and accurate movement of freight and information,



while providing exceptional customer service.The Operations Agent may be required to rotate into any of the following operational departments:-Import Air, Import Ocean, Transcon, Export Air, Export Ocean, Customs Brokerage Operations.

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Tasks and Duties

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Ensure smooth and timely process of freight to meet our customers' expectations IE:

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- Prepare shipments.
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- Monitor shipments.
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- Send status updates.
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- Ensure accurate and timely data entry into our operational system, per KPI's and standards.
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- Interact with our internal and external customers, arranging shipment deliveries, meeting customer service standards.
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- Ensure accurate and timely shipment processing & data entry.
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- Work to ensure internal and external compliance regulations are met.
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- Look for best practices to improve efficiency and productivity.
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- Action shipment or account queries, ensuring effective follow up is performed.
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- Ensuring all emails are read, actioned, and responded to on the same day as received.
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- Effective time management and prioritizing of assigned workload.
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- Ensure all training is completed within the branch due date.
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Qualification

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- Global logistics industry knowledge an advantage but not a necessity.
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- Positive and willing to help attitude.
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- Proactive approach to problem solving.
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- High level of attention to detail.
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- Team player.
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Applicants must have unrestricted Australian working rights. Visa sponsorship is not available for this position.

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📌 Global Logistics - Operations Agent (Glen Innes Severn Shire Council)
🏢 Expeditors international
📍 Glen Innes Severn Shire Council