Job Description

Assist with all thing's maintenance in a global, iconic brand

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Permanent, part-time gig at our iconic Norwest

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Free gym membership for you & a friend+ discounted PT + discounts with retailers

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The Virgin Way

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At Virgin Active, our people are our special sauce. We create experiences that members remember — and that starts with you.In this role, you bring energy,ownershipand personality to every interaction. You take pride in what you do, support your team, and play your part in delivering a club experience that feels premium,welcomingand consistent — every member, every time.

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The impactyou'll make

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You are on the frontline of the member experience.You show up, takeownershipand deliver your role to a high standard — supporting your team, yourmanager and your club to perform at its best

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What success looks like

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Success in this role comes from showing up consistently across five key pillars:

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1. People Contribution

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You contribute to a positive, high-performing team

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- Show up with a positive attitude and strong work ethic
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- Take accountability for your role and responsibilities
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- Support your teammates and contribute toa strong teamculture
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- Be open to feedback and continuously improve
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- Communicate clearly and respectfully
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- Actively contribute to a safe and respectful workplace, free from bullying,harassmentand discrimination
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- You understand how your role impacts club performance.
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- Deliver your role in a way that supports revenue and retention
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- Promote products,services or experiences where appropriate
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- Work efficiently and productively during your shift
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- Understand how your actions contribute to club success
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3. Operational Excellence

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You deliver your role safely, consistently and to standard.

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- Follow all club processes,systemsand safety requirements
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- Complete tasks accurately and on time
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- Maintain a clean,safeand well-presented environment
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- Be reliable, organised and prepared for your shift
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- Raise issues early andtake actionwhere appropriate
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You deliver a premium member experience, every time.

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- Create welcoming,friendlyand professional interactionswith members
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- Be proactive in helping members and solving problems
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- Respond positively to feedback and service opportunities
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- Contribute to a seamless member journey across the club
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5. Functional Excellence —Facilities

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You keep the club safe,operationaland running smoothly — ensuring all equipment, systems and environments are wellmaintainedand fit for use.

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- Carry out maintenance tasks and repairs accurately andin a timely manner
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- Follow all facilities, safety and compliance standards,routinesand procedures
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- Maintain equipment,plantand club infrastructure to a high standard
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- Monitor and respond to faults, hazards or risks,taking actionor escalating whererequired
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- Support preventative maintenance routines to minimise downtime and disruption
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- Maintain strong attention to detail across all back-of-house and member-facing areas
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- Keep maintenance records, logs and reporting up to date andaccurate
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- Work closely with the wider team to ensure the cluboperatessafely and efficiently
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- Take ownership of tasks from identification through to resolution
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To land this gig...and your ongoing mindset

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You have>1year of relevant experience and flexibility to work a non-traditional schedule.

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You have aligned experience. You know whatit'slike to work with a high-profile consumer brand and thrive onhands-on maintenance, fixing issues and keeping everything in top working order.You may also have sometradeexperience. A+ for you

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You'repure heart. You show up with care,kindnessand respect. You treat members and teammates well, stay calm under pressure and help create a positive environment for everyone around you.

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You see the big picture. You understand that every interaction matters.



You know your role plays a part in the overall club experience and you take pride in getting thesmall thingsright.

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You expect growth.You'reopen to learning,improving and trying new things. You take feedback on board and look for ways to get better every shift.

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You value people. You support your teammates, build positiverelationshipsand contribute to a culture where people feel included,respectedand motivated.

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You take ownership. Youdon'twait to be asked. You step in, followthroughand take responsibility for your role,yourtasksand the member experience.

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Youdon'tshy away from tough conversations. You communicate openly and respectfully. If somethingisn'tright, you raise it early and work towards a solution.

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What we offer you

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- Join one of the world's most iconic and purpose-led brands,changing people's lives for the better through wellness.
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- Be part of a culture that champions wellbeing,inclusionand growth, where people are encouraged to bring their whole selves to work.
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- Competitive performance incentives and a seat at the leadership table, giving you real influence, not just responsibility.
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- Complimentary club membership for you and a workoutbuddy, so you can live the lifestyle you promote.
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- Discounted personal training and wellbeing services to support your own health journey.
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- Exclusiveperksand discounts with our retail and lifestyle partners.
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- Flexible working options that support real work–lifebalance, becauselifedoesn'tstop when you clock on.
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- Paid parental leave, so you can focus on what matters most when welcoming your new little h
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- Ongoing personal and professional development, with learning pathways that help you grow your career, not just your role.
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- 24/7 confidential wellbeing support through our Employee Assistance Program.
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- A workplace built around movement and wellbeing, where energy and community are part of your everyday.
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- A fun, human culture – we believegreat resultscome from excellent energy,connectionand smiles, not just spreadsheets.
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Ready for a career r/evolution?

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Life's too short for boring jobs. Ifyou'redriven by people,performanceand purpose, this is whereyou belong.

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📌 Facilities Assistant (Hatfield)
🏢 Virgin Active
📍 Hatfield