Job Description

A well-established Australian manufacturer specialising in premium interior and exterior door solutions, serving the residential and commercial building sectors. With a strong reputation for quality craftsmanship, innovation, and design, the business partners with builders, architects, and homeowners to deliver stylish, durable products that meet modern market demands.

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About the Role

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We are currently seeking an organised and hands-on Dispatch Officer to join a fast-paced, well established, warehouse and distribution team based in St Marys.

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This is a key role responsible for coordinating daily dispatch operations, ensuring deliveries run smoothly, and supporting both customers and internal teams. If you thrive in a busy environment, enjoy problem-solving, and take pride in keeping operations running efficiently, we'd love to hear from you.

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Key Responsibilities as a Dispatch & Logistics Coordinator:

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- Coordinate and maintain an efficient and reliable dispatch service for all customers
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- Organise transportation of customer orders and manage daily delivery runs
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- Manage requests for add-ons to runs (doors, mouldings, etc.) and ensure accurate recording
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- Re-schedule deliveries and manage returns as required Customer Service & Communication
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- Resolve customer enquiries and complaints in a timely and qualified manner
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- Manage the Distribution mailbox and respond promptly to all communications
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- Liaise with site supervisors and customers to confirm site readiness for delivery or collection
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- Serve customers at the Despatch Office and manage transactions Administration & Systems
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- Process local and interstate orders, credit returns, and transactions using Titan and related systems
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- Prepare daily interstate backorder reports and distribute accordingly
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- Print and distribute picking slips for next-day operations
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- Finalise and print truck BOLs and run sheets Warehouse Operations
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- Assist with warehouse duties including compiling orders, locating stock, forklift operation, and general warehouse tasks
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- Support operational workflow to ensure orders are picked, packed, and dispatched accurately
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About You

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- Experience in dispatch, logistics, or warehouse operations
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- Strong organisational and problem-solving skills
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- Confident communicator with a customer-focused approach
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- Ability to work in a fast-paced environment and manage competing priorities
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- Experience using warehouse/ERP systems (e.g. Titan) highly regarded
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- Forklift licence desirable (or willingness to obtain)
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Why Join?

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- Stable, full-time opportunity in a growing business
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- Supportive and team-oriented environment
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- Opportunity to contribute to a business that values efficiency, safety, and customer service
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📌 Despatch Officer (New South Wales)
🏢 Impact HR Group
📍 New South Wales