Job Description

We are currently looking forPart time Casual staff, and it is aSurfers Paradisebased role.

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About the role

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You will be joining this 66 Apartment Resort located in Surfers Paradise. Working alongside the Owner/Operator and assisting them in maintaining the hotel to a high-quality standard.

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We are looking for an enthusiastic applicant who knows how to get the best out of his/her team.Someone who leads by examplebysetting and providing the highest levels of customer service. A team player who enjoys the hospitality industry and wants to further their career.

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Your responsibilities will include but not limited to:

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- Ensuring smooth, check-in and check-out forguests in a timely manner.
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- Effectively communicating with all departments of the resort to ensure customer satisfaction and operational requirements are achieved.
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- Liaise with Housekeeping & Maintenance Team to ensure all rooms are cleaned and maintained to the highest standards
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- Provide a high level of standards in service delivery.
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- Superb interpersonal and communication skills in both written and oral.
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- Answering calls in a qualified manner
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- Attend to enquiries including reservations and room inspection.
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- In the absence of management, to take responsibility and maintain a high level of service.
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- Liaise with other departments in the hotel
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- Contribute proactively to the business KPIs and exceed targets
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- Take every opportunity to upsell the services of the hotels.
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- Maintaining compliance with OH&S; regulations and ensuringcompliance with policies and procedures of all staff members.
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- Answers guests' enquiry handles complaints and attends to the needs of the guests.
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- Maintainand be guided by hotel policy on credit/lost and found hotel guests' properties.
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- Managing stock levels for front desk & housekeeping department.
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- Delegating duties on shifts.
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- Fully conversant with all hotel emergency policies.
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- Checks cleanliness of lobby and public areas, lights
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- Checks on registrationof arriving guests and ensures all information should be filled in.
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- Responsible for group reservations, ensuring group rate, policy and payment were effectively followed up.
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- Management of staff to ensure that they are performing to organisational standards.
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What we can provide you with:

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- A relatively competitive salary
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- Ongoing personal development and training.
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- A friendly team environment.
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- Secure Parking onsite
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Skills and experience

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The successful candidate should possess the following:

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Have a passion for hospitality and learning.

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Excellent grooming and presentation skills

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The ability to workautonomously and juggle competing tasks under pressure.

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Previous experience in a senior/supervisory role, in a hotel Front Office capacity.

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Unlimited working rights and flexibility to work minimum 3 days a week from 8.30am to 4pm, including a rotating roster that consists of the early, late, weekend and public holiday shifts.

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Twelve months of industry experience and tertiary degree/qualification in hospitality.

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Relevant Hospitality software skills and general computer literacy are advantageous.

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Please note only shortlisted candidates will be contacted

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📌 Front Office Guest Service Agent (City of Gold Coast)
🏢 Palazzo Management
📍 City of Gold Coast