Job Description

The ability to transform resident experiences in Aged Care

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Paid training and leadership development opportunities

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Access to company initiatives such as scholarships, reward & recognition programs, mental health resources, staff events, conferences etc

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The valuable work you'll do:

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You'll be first point of contact for residents, families, representatives and visitors. The role coordinates personalised services that exceed expectations.

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You'll be managing the following services:

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- Resident enquiry, admission and settling in experience
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- Dining Experience
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- Housekeeping and Maintenance Requests Services
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Responsibilities include managing residents' requests, coordinating admission process, attending to special/lifetime celebrations, addressing feedback and escalating when needed, and maintaining the highest standards of service excellence in accordance with Pathways Residences luxury standards.

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You will be leading the administration,



catering, housekeeping and laundry departments in order to deliver on these services.

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About you:

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- Presentable, skilled and articulate
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- Caring, polite and friendly
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- Posses relevant tertiary qualifications and experiences - areas considered relevant can include hospitality, tourism, events management, leadership, customer service, sales or related fields
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- Experience in Aged Care and/or Health Administration desirable
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- Previous experience in Five Star DiningKnowledge of the Aged Care Quality Standards and Accreditation process, WHS, Infection Control, Complaints Management, Restrictive Practices and SIRS reporting requirements in Aged Care.
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- Strong leadership with the ability to execute hands on tasks as well as strategic plans
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📌 Resident Experience Manager (Dixons Creek)
🏢 Pathways Health Management
📍 Dixons Creek