Job Description

We are seeking a highly organized and friendly individual to join us as a Casual Receptionist. As the first point of contact for patients, you will play a vital role in ensuring their experience is positive and efficient. Your responsibilities will include greeting patients, scheduling appointments, managing phone calls, maintaining patient records, and providing excellent customer service.

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The ideal candidate must be available to work rostered evening shifts until 10:00 pm

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Skills:

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- Excellent verbal and written communication skills
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- Strong organizational skills with attention to detail
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- Ability to handle multiple tasks simultaneously
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- Basic knowledge of medical terminology is preferred but not required
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- Ability to maintain confidentiality
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Responsibilities:

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- Greet patients warmly upon arrival and ensure they feel comfortable throughout their visit.
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- Schedule appointments accurately using the practice's electronic scheduling system.
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- Answer phone calls promptly and assist callers with inquiries or direct them to the appropriate staff member.
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- Manage patient records by updating personal information accurately in the electronic database.
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- Verify insurance coverage for current patients and update insurance information for existing patients.
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- Collect co-payments or outstanding balances from patients at check-in or check-out as necessary.
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- Maintain cleanliness and organization of reception area including stocking brochures/pamphlets if required.
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- Collaborate with medical staff regarding any changes in appointment schedules or urgent patient needs.
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- Handle incoming/outgoing mail efficiently including sorting correspondence/documents as needed.
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Qualifications:

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- High school diploma or equivalent; additional education/training in healthcare administration is a plus.
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- Experience working in customer service roles is preferred but not mandatory.
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- Familiarity with medical terminology and practices is desirable but not required.
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- Proficient in using computers and electronic health records systems.
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- Excellent interpersonal skills with the ability to communicate effectively with patients, staff, and external parties.
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- Ability to maintain composure under pressure while providing exceptional customer service.
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📌 Medical Receptionist - Rowville (Williamstown)
🏢 Qualitas Health
📍 Williamstown