Job Description

1 week ago Be among the first 25 applicants

n

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

n

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

n

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

n

We are looking for a Technical Account Manager to join us!

n

What will you do?

n

n
- Will manage on a regional (or S-M account) basis the technical support issues in front of the customer
n
- Share with the customer knowledge DB and app-notes to be able to be self-maintained
n
- Owns customer satisfaction with SEDG technology
n
- Act as "lead" on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
n
- Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline.
n
- Directly escalate and act as focal point to Marketing, Sales, Support, HQ marketing, HQ R&D;, teams.
n
- Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
n
- Management and direction of internal SE technical resources as needed.
n
- Customer contact for any special issues and trends in customer territories.
n
- Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
n
- Receives and translates as appropriate customer suggestions of hardware or software feature changes.
n
- Understands customer expectations,



detailed knowledge of customers market strength/weakness, Expert in customer's business objectives, current and future. Customer contact to discuss product customizations and future developments.
n
- Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner,
n
- Manage process for collection (internal and external) of quality data internally or presented to the customer.
n
- Will manage a residential account (or L account). 1MW or more
n
- Will work directly with HQ teams in leading all service activities of the account
n
- 5+ years of field technical service in solar industry
n
- Knowledge of industry and experience managing accounts
n
- Ability to travel – estimate once every 2 months for a few days.
n
- Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
n
- Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
n
- Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.
n
- Proven ability to deliver high level of customer service and a strong technical aptitude.
n
- Excellent report-writing and data analytical skills. Strong project management skills.
n
- Strong analytical and problem-solving abilities and critical thinking with a solutions-oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
n
- Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M; is valuable skill set.
n
- Ability to work with large scale accounts or territories
n
- Able to provide internal training to T1 staff and to compile / prepare such material for internal training
n

n

Seniority level

n

n

Seniority level

Mid-Senior leveln

n

Employment type

n

n





Employment type

Full timen

n

Job function

n

n

Job function

Customer Servicen

Industries

Renewable Energy Semiconductor Manufacturingn

n

Referrals increase your chances of interviewing at SolarEdge Technologies by 2x

n

Sign in to set job alerts for "Technical Account Manager" roles.

n

Business Development Manager/Key Account Executive

n

Melbourne, Victoria, Australia 1 week ago

n

Sr. Cloud Technical Account Manager, Strategic Industries- Amazon SDO

n

Melbourne, Victoria, Australia 1 week ago

n

IBM Apptio Cloudability Technical Account Manager

n

Melbourne, Victoria, Australia 2 days ago

n

Melbourne, Victoria, Australia 1 month ago

n

Melbourne, Victoria, Australia 1 month ago

n

Business Development/Key Account Manager

n

Melbourne, Victoria, Australia 2 days ago

n

Growth Enterprise Customer Success Manager

n

Melbourne, Victoria, Australia 3 days ago

n

Senior Customer Success Manager, Public Sector

n

Melbourne, Victoria, Australia 2 days ago

n

Melbourne, Victoria, Australia 2 months ago

n

Melbourne, Victoria, Australia 2 weeks ago

n

Melbourne, Victoria, Australia 3 weeks ago

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 3 weeks ago

n

Melbourne, Victoria, Australia 3 days ago

n

Melbourne, Victoria, Australia 2 weeks ago

n

Game Partnerships and Integration Specialist - Remote

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 1 week ago

n

Melbourne, Victoria, Australia 6 days ago

n

Melbourne, Victoria, Australia 1 week ago

n

Customer Success Manager - Technical Specialist

n

Melbourne, Victoria, Australia 2 days ago

n

Customer Success Manager - Technical Specialist

n

Melbourne, Victoria, Australia 3 weeks ago

n

Melbourne, Victoria, Australia 6 days ago

n

Melbourne, Victoria, Australia 2 weeks ago

n

Melbourne, Victoria, Australia 9 hours ago

n

Melbourne, Victoria, Australia 4 weeks ago

n

Melbourne, Victoria, Australia 10 hours ago

n

Customer Success Manager - Technical Specialist

n

Melbourne, Victoria, Australia 6 days ago

n

Melbourne, Victoria, Australia 1 week ago

n

Croydon South, Victoria, Australia 4 weeks ago

n

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

📌 Service Technical Account Manager (Victoria)
🏢 SolarEdge Technologies
📍 Victoria