Job Description

Integrity and Multi Service Pty Ltd - Melbourne VIC

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Lead with Purpose | Join a Trusted NDIS Provider | Full-Time Opportunity

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Integrity & Multi Service is a registered NDIS provider committed to delivering person-centred, high-quality support across Melbourne and Adelaide. We are seeking an experienced and passionate Service Manager to lead our Supported Independent Living (SIL), Complex Care, and Community Access programs.

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About the Role

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As the Service Manager, you will oversee the daily operations of our SIL and community-based services, ensuring excellence in service delivery, compliance with NDIS Practice Standards, and positive outcomes for participants. You will mentor and support a dedicated team of support workers, coordinate with families and stakeholders, and ensure smooth operational performance across all programs.

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Key Responsibilities

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- Lead and manage SIL and community support services across multiple locations
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- Supervise, mentor, and support staff including recruitment, onboarding, and performance management
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- Ensure compliance with NDIS Practice Standards, policies, and reporting requirements
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- Work collaboratively with participants and families to develop and review person-centred support plans
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- Oversee service budgets, rosters, and quality improvement initiatives
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- Build and maintain strong relationships with stakeholders, support coordinators, and allied professionals
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- Participate in the on-call roster, providing after-hours phone support as required
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What We're Looking For

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- Proven experience in a leadership or management role within the disability or community services sector
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- In-depth understanding of the NDIS, particularly SIL and complex support environments
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- Strong organisational, communication, and problem-solving skills
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- A collaborative and supportive leadership style with a focus on empowering teams
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- Relevant qualifications in Disability, Community Services, or Leadership and Management
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Mandatory Requirements

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- Current Driver's Licence
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- NDIS Worker Screening Check & Police Check
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- Working With Children Check (WWCC)
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- Current First Aid & CPR certification
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Why Join Integrity & Multi Service?

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At Integrity & Multi Service, we believe in doing what's right - for our participants, our staff, and our community. You'll join a values-driven team that prioritises collaboration, respect, and continuous improvement. We provide strong management support, career development opportunities, and a workplace culture that recognises and celebrates your impact.

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📌 NDIS Service Manager (Victoria)
🏢 Integrity and Multi Service
📍 Victoria