Job Description

Administration & Customer Service Coordinator

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Location: Cairns, QLD

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Position: Full-Time

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Coastal Coverings is seeking an organised and motivated Administration & Customer Service Coordinator to join our team.

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This is a varied role suited to someone who enjoys working in a fast-paced environment, has excellent communication skills, and takes pride in keeping things organised. You'll be the first point of contact for many of our customers while supporting the day-to-day operations of the business.

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About the Role

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Your responsibilities will include:

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- Managing customer enquiries via phone, email and in person.
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- Preparing quotations, invoices and work orders.
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- Scheduling jobs and coordinating with the production team.
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- Ordering materials and liaising with suppliers.
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- Following up customer enquiries, approvals and outstanding invoices.
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- Assisting with accounts administration, including payments and reconciliations.
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- Maintaining customer records and job documentation.
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- Coordinating deliveries, freight and subcontractors where required.
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- General office administration and supporting the management team.
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Skills & Experience

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The ideal candidate will have:

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- Previous administration or office coordination experience.
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- Experience using Xero for invoicing, accounts receivable/payable and general bookkeeping tasks.
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- Excellent written and verbal communication skills.
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- Strong organisational and time management abilities.
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- High attention to detail and accuracy.
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- Experience with Microsoft Office.
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- The ability to prioritise multiple tasks and work well under pressure.
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- A positive attitude and a strong customer service focus.
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What We Offer

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- A friendly and supportive team environment.
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- A diverse role with no two days the same.
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- Opportunities to learn and grow within the business.
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- Market-competitive salary based on experience.
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If you're organised, proactive and enjoy working with people while keeping a busy office running smoothly, we'd love to hear from you.

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📌 Administrative Assistant (Trinity Park)
🏢 Coastal Coverings
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