Job Description

MAYDAY Recruitment is partnering with a leading national insuranceorganisation to recruit experienced Superannuation & Life Claims Case Managers to join a growing team in Melbourne.

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This is an excellent opportunity for claims professionals from a superannuation, life insurance or personal injury background who are looking to further their career in a purpose-driven environment.

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The Prospect

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As a Superannuation Claims Case Manager, you'll be responsible for managing a portfolio of death, Total and Permanent Disability (TPD), Income Protection (IP) and Terminal Illness claims on behalf of major superannuation fund clients.

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Working closely with members, beneficiaries, insurers and internal stakeholders, you'll deliver compassionate, timely and compliant claims outcomes while providing exceptional service throughout the claims journey.

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Key Responsibilities

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- Manage a portfolio of superannuation insurance claims from commencement through to resolution.
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- Develop and implement tailored claims strategies to achieve positive member outcomes.
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- Assess claim information and ensure decisions are aligned with relevant legislation, fund rules and industry requirements.
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- Provide empathetic support and clear communication to members, beneficiaries and representatives throughout the claims process.
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- Deliver complex or adverse claim decisions with professionalism and care.
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- Liaise with insurers,



medical providers and internal stakeholders to ensure claims progress efficiently.
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- Maintain accurate claim documentation and meet service level agreements and quality standards.
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About You

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To be successful, you'll bring:

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- Must be able to start on 24th August or 14th September 2026.
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- Previous experience managing claims within superannuation, life insurance, personal injury or a related insurance environment.
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- A sound understanding of claims management principles and relevant legislation.
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- Excellent written and verbal communication skills with a compassionate, customer-focused approach.
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- Strong organisational skills with the ability to manage competing priorities.
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- High attention to detail and confidence preparing correspondence and maintaining accurate claim records.
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- A collaborative mindset and genuine passion for supporting people through complex situations.
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What's on Offer

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- Permanent full-time opportunity.
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- Hybrid working model, with salary $90,000 - $110,000 plus super depending on experience
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- Structured onboarding and ongoing professional development.
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- Clear career progression pathways within a growing national organisation.
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- Supportive and collaborative team culture.
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- Health and wellbeing initiatives, employee discounts and wellness programs.
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📌 Superannuation & Life Case Manager (Victoria)
🏢 MAYDAY Recruitment Group - Winner Outstanding Agency 2023
📍 Victoria