Job Description

This is a key office-based position supporting the Management team with the day-to-day operations of our commercial HVAC service business. The role focuses on coordination, leadership, and operational oversight to ensure efficient service delivery and excellent customer outcomes.

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This is an opportunity for someone who wants more than just a job - someone who wants to lead people, improve systems, create strong culture, and make a real impact.

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We're looking for someone who leads with energy, professionalism, and accountability and can confidently manage both people and operations.

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Key Responsibilities:

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- Leading and managing the operations team and subcontractors.
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- Schedule, dispatch and coordinate HVAC technicians across multiple client sites throughout Victoria.
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- Liaise directly with clients to understand service requirements and coordinate site visits
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- Monitor, track and manage the progress of service jobs to ensure timely and efficient completion
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- Provide regular and professional updates to clients regarding job status, delays, or changes
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- Maintain accurate records of service activities, assets, contracts, and maintenance schedules
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- Order parts, assist with troubleshooting, and escal...
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- Identify opportunities to optimise service delivery, workflows, and client satisfaction
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- Assist with basic quoting and support management with complex quote preparation
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- Helping shape the future growth and direction of the business
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About You / What We're Looking For

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- Strong HVAC experience in commercial air-conditioning and refrigeration
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- Excellent organisational and time-management skills, able to multitask and prioritise
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- Confident communicator, able to liaise with clients and technicians
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- Commercially minded, able to manage team workflow and service contracts
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- Technical HVAC knowledge and quoting experience
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- Team player who thrives in a positive, easy-going office environment
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- Solid technical understanding of HVAC systems, with the ability to troubleshoot basic issues and make informed service decisions
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- A solid desire to build better systems, improve efficiencies, and streamline processes
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- Confidence using technology, job management systems, apps, and cloud-based platforms. Experience with SimPRO a plus.
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- Experience in Building management systems (BMS) and HVAC control systems would be a plus.
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What We Offer

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- Competitive salary based on experience and capability
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- Company dual-cab work Ute provided
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- Full-time, stable employment
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- Supportive, friendly, and professional workplace
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- Real opportunity to grow, influence, and be recognised
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Preferred Experience & Qualifications

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- Minimum 2+ years' experience in a leadership, operations, or management role within a trade or service-based business
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- Experience managing both field staff and project/job workflow
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- Current Refrigeration, Electrical or Plumbing trade licence in Victoria
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- Strong understanding of WHS requirements, compliance, and best practices
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- Experience using job management software and operational systems
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📌 Service Manager (Bendigo)
🏢 W3global
📍 Bendigo