Job Description

Multi-Site Practice Manager I Vetcall Mermaid Waters & Burleigh

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Practice Manager | Full Time Multi-Site
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Grow your leadership career with us! Vetcall is offering an exciting opportunity for an experienced and motivated Practice Manager to lead two small animal clinics on the Gold Coast.

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Vetcall Q Store (Mermaid Waters) is situated in our local shopping village amongst the pristine waterways, with sister clinic Vetcall Burleigh located 10 minutes away in Burleigh Waters.

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Together, we provide exceptional veterinary care to a loyal and growing community of pet owners. We are proud to be the clinics of choice for our clients, built on trusted relationships, outstanding service, and a strong commitment to pet wellness, quality medicine, and advanced surgical care. Our team is supportive, passionate, and genuinely enjoys what they do.

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About the Role

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As a multi-site Practice Manager, you will play a pivotal role in leading the overall success of both clinics. You will oversee operations, people, and performance, ensuring exceptional standards across all areas of the business. Key responsibilities include:

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Leading and coordinating all aspects of client care, nursing, and veterinary services

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Driving customer experience, client engagement, social media and loyalty initiatives

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Managing clinic performance including budgets, payroll, stock control, and P&L;

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Overseeing compliance, workplace health and safety, facilities, and presentation standards

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Championing continuous improvement initiatives and key projects

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Partnering closely with Lead Vets, Head Nurses, and Regional leadership

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Fostering a positive team culture focused on wellbeing, communication, and development

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Building strong relationships with clients, community partners, and suppliers

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About You

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You are a confident and capable leader who thrives in a dynamic, people-focused environment.

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Experience in veterinary or medical practice management (highly regarded)

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Proven leadership skills with a strong commercial and growth mindset

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Experience with practice management systems and appointment scheduling

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Excellent organisational, problem-solving, and decision-making abilities

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Strong communication skills with the ability to build relationships at all levels

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What We Offer

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A genuinely rewarding leadership prospect with career progression

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Competitive salary package based on experience

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Full-time role across two well-established clinics

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Access to discounts across fitness, insurance, and wellbeing programs

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Regular team events that support a positive and connected culture

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The opportunity to work alongside a high-performing, friendly, and supportive team

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📌 Multi-Site Practice Manager I Vetcall Mermaid Waters & Burleigh (City of Gold Coast)
🏢 Vetpartners
📍 City of Gold Coast