Job Description

Child Case Coordinator – Delegated Authority

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Permanent Part Time

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Aboriginal & Torres Strait Islander People of all ages are strongly encouraged to apply

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REFOCUS is in the business of Redirecting and Empowering Families by creating Opportunities through Culturally Unique and responsive Services. Our work is driven by a commitment to strengthening families, celebrating identity, and fostering resilience.

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We do this by building genuine connections, valuing emotional intelligence, and taking a ground-up approach to understanding where support is most needed for children and families. Our services are shaped by real-world experience and a deep respect for the communities we serve.

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Over the past 15 years, we have supported more than 20,000 community members across the Sunshine Coast, Moreton Bay, Gympie, and Cairns regions, delivering high-quality support across the Health, Community, and NDIS sectors. We are powered by a dedicated team with more than 800 years of combined lived and professional experience, ensuring culturally safe, person centered, knowledgeable, and effective care.

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REFOCUS is seeking a Child Case Coordinator – Delegated Authority to join our team and support culturally safe, family-led planning for children and families.

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This role sits within REFOCUS's Delegated Authority framework and works in close partnership with Child Safety, families, communities, cultural connection, and family participation.

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This position does not hold statutory case management responsibility. Statutory case management remains with the Child Safety Officer.

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About the role

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As a Child Case Coordinator – Delegated Authority, you will:

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- Coordinate culturally safe, family-led planning processes
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- Work alongside families, children, carers, and community supports
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- Monitor and review reunification, family time, safety, and support plans
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- Prepare evidence-informed recommendations for delegated decisions
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- Support solid governance through clear documentation and approval pathways
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- Work in close partnership with Child Safety Officers, Team Leaders, and management
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You will not authorise decisions. All authorising powers sit with the REFOCUS Chief Executive Officer. Strong communication, role clarity, and respect for governance processes are essential to this role.

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Pay and conditions

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Hourly pay rates range from:

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Level 1 PPT1 $35.93 per hour, up to Level 4 PPT 5 $52.60 per hour

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Classification level and pay rate are assessed and determined based on qualifications, experience, and demonstrated capability.

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What we're looking for

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We're looking for someone who:

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- Has a strong commitment to child safety and family-led practice
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- Understands, or is willing to learn, Delegated Authority practice
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- Can build respectful partnerships with families, communities, and Child Safety
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- Is organised, reflective, and confident with documentation and review processes
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- Values cultural safety, collaboration, and accountability
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Qualifications and experience

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- Relevant qualification in human services, social work, community services, or a related field, or working towards
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- Experience in child protection, family support, or Aboriginal and Torres Strait Islander community services is desirable
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- Willingness to undertake intensive training in child safety legislation, policies, and procedures
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Training and support

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Entry-level practitioners will receive intensive training in child safety legislation, policies, procedures, and Delegated Authority practice. Ongoing supervision, mentoring, and professional development are core to this role.

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Additional requirements

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- Current Working with Children Check
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- Criminal history check
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- Ability to meet REFOCUS compliance and reporting requirements
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- Current Drivers Licence (minimum green P's)
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- Ability to work within the 10 Child Safe Standards
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How to apply

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To apply, please submit your resume and a brief cover letter outlining your interest and relevant experience.

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📌 Child Case Coordinator - Sunshine Coast (Twin Waters)
🏢 REFOCUS
📍 Twin Waters