Job Description

Job no: 506214
n Work type: Permanent
n Location: South Brisbane
n Categories: Administration

n

About the role

n

Mater Hospital Brisbane is seeking a customer-focused Administration Officer to join our Administration Reception team in a full-time, permanent position.

n

This is an excellent prospect to play a vital role in supporting the day-to-day operations of a busy hospital environment, ensuring patients, visitors and clinical teams receive exceptional administrative support. As the first point of contact for many patients, you'll help create a welcoming experience while contributing to the efficient delivery of high-quality healthcare services. The role is responsible for supporting the daily administrative requirements of the department, with a strong focus on operational efficiency and exceptional service.

n

You'll provide high-quality administrative and reception support that helps ensure the smooth operation of the department and enhances the patient experience. Your responsibilities will include:

n

n
- Welcome and assist patients, visitors and staff with professional, friendly customer service.
n
- Manage patient appointments, registrations and administrative enquiries.
n
- Perform general reception, filing, record management and data entry activities.
n
- Prepare, scan and maintain accurate documentation and patient records.
n
- Coordinate incoming and outgoing correspondence and mail.
n
- Support departmental rostering and other administrative processes as required.
n
- Work collaboratively with clinical and administrative teams to ensure effective service delivery.
n
- Contribute to continuous improvement initiatives and participate in training and development opportunities.
n
- Maintain compliance with Mater policies,



procedures and workplace health and safety requirements.
n

n

About you

n

You're an organised and proactive administration professional who enjoys delivering exceptional customer service in a rapid-paced healthcare environment and thrives as part of a collaborative team. You will bring:

n

n
- Previous experience in an administrative, reception or customer service role, ideally within healthcare.
n
- Strong organisational skills with the ability to manage competing priorities and meet deadlines.
n
- Excellent written and verbal communication skills.
n
- High level of accuracy and attention to detail.
n
- Demonstrated ability to work effectively both independently and as part of a team.
n
- Proficiency in Microsoft Office applications and the ability to learn new hospital information systems.
n
- A patient-centred approach with a genuine commitment to delivering exceptional service.
n
- Ability to remain calm, positive and adaptable in a changing environment.
n

n

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare , education , fundraising & philanthropy and research — and it's our people who make the difference.

n

We're looking for passionate individuals to join our team and help shape the future of care. At Mater,



you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

n

n
- Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
n
- Grow your career with access to industry-leading training and professional development through Mater Education
n
- Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
n
- Access a range of health and wellbeing services with a corporate discount on private health insurance
n
- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
n
- Stay active with unlimited access to discounted gyms via the Fitness Passport program
n
- Convenient, discounted on-site parking
n
- Enjoy great food with reduced prices at our campus cafés and coffee spots
n
- Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.
n

n

Applications close Thursday 20 th August 2026 –please note, we may contact applicants prior to the closing date. Direct applications only — we are not engaging recruitment agencies at this time. All successful candidates may be required to complete pre‐employment checks (including criminal history, working rights, medical and working with children checks).

n

Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

n

Mater ensures all children have an environment suitable for their safety and wellbeing through proper supervision and safeguarding practices.

n

Advertised: 06 Aug 2026 E. Australia Standard Time
n Applications close: 20 Aug 2026 E. Australia Standard Time

#J-18808-Ljbffr

📌 Administration Officer - Reception (Queensland)
🏢 Mater Health Services
📍 Queensland