Job Description

Sahara Services is an NDIS-registered provider offering Supported Independent Living (SIL), Community Access, and Respite services to individuals with disabilities. As we expand our accommodation services, we are seeking a dependable, compassionate, and organised House Support Lead to guide both staff and participants toward exceptional care outcomes. This hybrid role requires 60% hands-on participant support and 40% administrative leadership, making it ideal for someone with both frontline experience and the ability to manage daily operations.

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Role Summary

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The House Support Lead is responsible for overseeing the day-to-day operations of a designated SIL property. This includes ensuring high-quality support is delivered to residents, maintaining compliance standards, supervising staff, managing stakeholder communication, and driving a positive home workplace

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Key Responsibilities

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Participant & Staff Engagement (60%)

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- Provide direct support to participants (ADLs, medication, community access, behavioral support)
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- Step in during high-risk behaviors, escalation points, or medical situations
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- Promote participant independence, choice, and dignity
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- Ensure daily routines, appointments, and activities are fulfilled
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- Support team morale and on-the-floor coaching/mentorship
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Administrative & Operational Oversight (40%)

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- Prepare and maintain participant documentation, including progress notes, incident reports, risk assessments, and medication charts
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- Oversee staff schedules, timesheets, and leave requests
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- Liaise with the workforce team for shift coverage, staff allocation, and training compliance
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- Conduct house audits, fire safety checks, fridge temperature logs,



and medication audits
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- Lead monthly team meetings and elevate critical updates
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Compliance Responsibilities

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- Ensure house operations meet NDIS Practice Standards and SIL compliance
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- Maintain documentation as per SCHADS Award, NDIS guidelines, and internal policies
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- Support with BSP implementation, restrictive practices, and incident reporting
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- Track and ensure staff training is up to date (e.g., manual handling, medication, infection control)
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- Build and maintain strong relationships with: Participants, their families, Support coordinators and behaviour support practitioners
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- Internal management and operational teams
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- Attend case conferences or family meetings and provide timely updates
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- Handle complaints or concerns with empathy and a solution-focused approach
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- Ensure the house is clean, safe, and welcoming
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- Coordinate repairs, maintenance, and WHS checks with the landlord or agency
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- Manage inventory (medication, PPE, groceries, household supplies)
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- Facilitate lifestyle activities and social outings in collaboration with the community team
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What You'll Bring

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- Cert III or IV in Disability, Community Services or equivalent (Diploma preferred)
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- Management or Supervisory Experience working in SIL or residential disability care
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- Excellent verbal, written, and interpersonal communication skills
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- Proficient with digital documentation, email, and Microsoft/Google systems
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- Calm under pressure with leadership qualities and a proactive mindset
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- Valid Working With Children Check (WWCC)
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- Full COVID-19 vaccination
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- Proven experience leading teams or acting as a senior support worker
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📌 House Support Lead (SIL) (New South Wales)
🏢 Sahara Services Australia
📍 New South Wales