Job Description

Senior Manager, ServiceNow Platform Lead

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Our client is a globally recognised organisation operating at enterprise scale across more than 60 countries. They are investing heavily in their global technology function and are creating a new leadership structure to build a world-class ServiceNow capability across Sydney, London, India and the US.

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As part of this transformation, they're seeking an experienced ServiceNow Platform Leader to own the technical platform and help shape its future.

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The role

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This is a newly created leadership opportunity where you'll become the technical owner of a global enterprise ServiceNow platform.

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Reporting directly to the Vice President of Service Transformation, you'll lead platform governance, releases, upgrades, architecture oversight and technical delivery while managing a globally distributed engineering team.

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This is a true 50/50 leadership role. You'll mentor engineers, guide technical decisions and remain hands-on enough to maintain credibility while influencing the future direction of the platform.

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Working closely with Product Leadership, you'll determine how work is prioritised and delivered, ensuring platform stability, governance and long-term scalability rather than simply reacting to incoming requests.

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Key responsibilities

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- Own the global ServiceNow platform and technical roadmap.
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- Lead platform governance, upgrades, releases and change management.
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- Prioritise platform work and manage engineering capacity.
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- Oversee architecture, technical standards and platform performance.
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- Lead and mentor a global engineering team across Sydney and India.
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- Drive platform improvements and continuous optimisation.
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- Partner with Product teams to deliver secure, scalable platform capabilities.
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- Present platform strategy, innovation and roadmap updates to senior IT leadership.
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- Ensure enterprise governance, compliance and release quality across the platform.
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Skills and experience

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You'll likely come from a ServiceNow Administrator, Developer or Platform Engineering background before progressing into technical leadership.

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We're looking for someone who has:

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- Strong hands-on ServiceNow platform expertise.
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- Experience leading ServiceNow platform operations within a large enterprise.
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- Release governance, change management and platform upgrade experience.
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- Experience managing technical teams while remaining hands-on.
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- Strong stakeholder management with the confidence to challenge priorities when required.
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- ServiceNow certifications (highly regarded).
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- ITIL / enterprise ITSM knowledge.
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- Experience working across global teams and multiple time zones.
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Advantages and additional information

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- Hybrid working (4 days in the office).
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- Work from home every Friday.
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- Finish at 1pm every Friday.
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- 2 additional wellbeing days each year.
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- 5 gifted leave days over Christmas.
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- Employee Assistance Program.
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- Retail discounts and employee benefits.
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- Fresh fruit and snacks in the office.
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- Novated leasing and salary sacrifice options.
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- Up to 30% discounts on award-winning restaurants and accommodation.
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- Gym memberships and lifestyle benefits.
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- Genuine opportunity to build and lead a growing global ServiceNow function.
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📌 Global ServiceNow Platform Lead -- Hybrid & Leadership Role (New South Wales)
🏢 @
📍 New South Wales