Job Description

Chute Services Australia is the premier high-rise building recycling and linenchute maintenance company in Australia's Eastern states.Our service department has a strong reputation for providing our customers with exceptional service & maintenance. This stems from the coordination of our dedicated team of technicians to perform both reactive and preventative maintenance.

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We are seeking the immediate start for an experienced and dedicated and talented Part -Time Operations Co-Ordinator to become a pivotal member within our team assisting with scheduling technicians. This role is part-time and school hours friendly - 30 hours/week.

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You shall be responsible for the following duties:

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- Triage all inbound calls.
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- End-to-end job management of work orders aligned with various customer contractual requirements including ensuring pricing and invoices are completed and sent in a timely manner.
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- When new work orders are generated, review appointment schedule and resource capacity and allocate the job accordingly.
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- Schedule appointments, resource the required works with technicians, spares, materials, travel arrangements, and equipment.
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- Account management, utilising effective communication and stakeholder management skills to resolve queries and provide updates within an agreed timeframe.
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- Diagnose customer issues when engaging on phone calls or emails, and (where possible within your purview), provide a cost-effective and viable solution.
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- Complete the necessary administration and accounts in conjunction with daily coordination duties
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- Ensure invoicing of customers is completed within 24 hours of completion of the work.
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- Review Aged Receivables and use discretion when booking current work orders for Customers trading outside CSA credit terms.
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- Debt collection for outstanding invoices.
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- Process all creditor invoices as required.
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- Manage all OH & S requirements
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- Ad hock admin tasks as required
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To be successful in this role you willneed;

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- Minimum two years' experience in a similar role
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- Ability to multitask
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- High attention to detail
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- Impeccable communication skills both written and verbal
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- Highly experienced in MS 365
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- Friendly, professional, and can-do attitude.
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- Experience using SimPRO (preferred) or other workforce management systems.
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In return, we can offer the successful candidate.

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- Competitive remuneration
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- Small team with excellent work culture
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- Professional and personal growth opportunities
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Please note only successful applicants will be contacted.

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📌 Service Scheduler (City of Kingston)
🏢 CHUTE SERVICES AUSTRALIA
📍 City of Kingston