Job Description

Administration Coordinator
n Certification Program
n Balwyn, Melbourne | Hybrid | Full-Time Permanent
n $80k + Super

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About the client

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Our client is a well-established, member-based professional association supporting professional members within the Sustainability sector across Australia and New Zealand, from students through to senior certified professionals. The organisation operates a nationally recognised certification program that upholds professional standards and provides assurance to government, industry, and the community. Known for its collaborative, respectful culture, this not-for-profit organisation offers a stable and clearly structured working workplace with mature governance and well-documented processes.

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About the role

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As Administration Coordinator, you will play a pivotal role in the organisation's flagship certification scheme, ensuring applications are processed accurately, consistently and on time. Just as importantly, you will be the primary point of contact for a group of dedicated volunteer committee members, genuinely guiding and supporting them through their responsibilities rather than simply providing secretariat support. This is a process-driven, execution-focused position, well suited to someone who takes pride in accuracy and reliability and who is confident building trusted relationships with volunteers.

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Duties

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- Review and process certification applications end to end, ensuring accuracy and completeness.
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- Act as the primary point of contact for volunteer committee members, building strong, trusted working relationships and guiding them through their responsibilities.
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- Schedule committee meetings, prepare agendas and papers, and take accurate minutes.
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- Maintain accurate database records and produce management and statistical reports.
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- Support continuous improvement, including the transition to a new membership management platform.
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Requirements

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- At least three years' experience in structured office administration or a similar role.
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- Exceptional attention to detail and the ability to follow established procedures precisely, with minimal supervision.
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- Genuinely enjoys working with, and guiding, volunteers, particularly in a committee setting.
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- Comfortable using CRM or database systems and the MS Office suite.
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- Strong minute-taking ability and clear, professional written communication.
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- Self-motivated with a steady, methodical approach and sound judgement on when to
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- Experience in a membership, certification, education or regulated not-for-profit environment is advantageous.
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