Job Description

Quest Apartment Hotels – Soldiers Hill VIC

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Job Type: Part-Time

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Applicants with proven hospitality experience and a strong customer service background will be given preference for this position. Prior hotel or accommodation front office/reception experience is highly regarded and strongly encouraged.

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This casual/part-time receptionist role requires availability across morning, afternoon, evening, weekend, and public holiday shifts. Candidates must be available to work with a minimum of 1 week's notice for casual shift scheduling.

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Candidates must be available for a minimum of 2-4 shifts per week across various time periods including mornings, afternoons, evenings, weekends, and public holidays.

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About the role

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Quest Ballarat Station is seeking a Front Office Receptionist to join our professional and high-performing team. This role is suited to someone who is guest-focused, confident in a busy environment, and committed to maintaining high service standards.

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As the first point of contact for the property, you will handle check-ins, guest enquiries, and bookings with a professional and friendly manner, while supporting smooth operations across the property as required. This is a hands-on role that requires initiative, reliability, and the ability to work both independently and as part of a team.

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Key responsibilities

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Deliver qualified reception and guest services in person, over the phone, and online

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Manage reservations, check-ins, check-outs, and guest enquiries efficiently

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Maintain the presentation and cleanliness of the front desk and reception area in line with Quest standards

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Provide accurate local information and promote Quest services to enhance the guest experience

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Liaise with housekeeping and other internal departments to support operational continuity

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Assist with urgent housekeeping or guest room matters when required

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Handle guest feedback with a professional, solutions-focused approach

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Maintain accurate financial, reservation, and guest records in accordance with Quest policies

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Support property safety, security, and cleanliness protocols

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About you

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The successful candidate will demonstrate:

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Previous experience in hotel or accommodation reception (preferred)

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Previous hotel or accommodation reception experience is strongly preferred and will be highly valued in the selection process

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Strong background in hospitality or customer service roles

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Excellent interpersonal and communication skills in guest-facing environments

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Ability to remain calm under pressure and resolve issues promptly

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Competence using booking/reservation systems and Microsoft Office programs

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High attention to detail, accuracy, and time management skills

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A professional standard of personal presentation

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A collaborative, team-focused attitude and willingness to support other departments when needed

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Flexibility to work a rotating roster including mornings, evenings, weekends, and public holidays

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This is not a desk-only role. It will suit someone who is energised by variety, enjoys taking ownership, and is comfortable stepping in where needed to support overall guest experience.

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Applicants must have appropriate work rights in Australia to be eligible for this position.

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📌 Front Office - Receptionist (City of Ballarat)
🏢 Quest Apartment Hotels
📍 City of Ballarat