Job Description

Parts Interpreter / Warranty Coordinator

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BYD Fairfield is seeking a motivated and organised Parts Interpreter / Warranty Coordinator to join our growing Aftersales team.

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This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

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If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced setting, we'd love to hear from you.

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Key Responsibilities

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- Interpret parts requirements and accurately identify, source and order genuine vehicle parts.
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- Process customer, workshop and internal parts enquiries in a timely manner.
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- Maintain parts inventory, stock control and warehouse organisation.
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- Receive, inspect and allocate incoming parts deliveries.
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- Coordinate manufacturer warranty claims in accordance with BYD warranty policies and procedures.
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- Monitor warranty claim status and liaise with the manufacturer regarding approvals and enquiries.
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- Maintain accurate warranty documentation and service records.
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- Work closely with Service Advisors, Technicians and the Aftersales team to ensure smooth workshop operations.
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- Assist with inventory counts and stock reconciliation.
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- Support general administration within the Aftersales Department.
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- Perform other reasonable duties as required.
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About You

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To be successful in this role, you will have:

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- Previous experience as a Parts Interpreter, Warranty Coordinator, Parts Advisor, or a similar dealership role.
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- Experience in the automotive industry is essential.
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- Good knowledge of automotive parts and dealership operations.
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- Strong organisational and time management skills.
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- Excellent attention to detail.
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- Strong communication and customer service skills.
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- Ability to work independently and as part of a team.
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- Proficiency in Microsoft Office and dealership management systems.
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Highly Regarded

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- Previous BYD dealership experience.
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- Experience with EV (Electric Vehicle) brands.
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- Experience processing manufacturer warranty claims.
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- Experience using automotive dealership management systems.
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What We Offer

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- Competitive remuneration package.
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- Opportunity to join one of Australia's fastest-growing EV brands.
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- Supportive and collaborative team environment.
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- Career development and internal promotion opportunities.
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- Ongoing manufacturer training.
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- Employee discounts across the Harmony Auto Group.
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📌 Parts Interpreter / Warranty Coordinator (Williamstown)
🏢 Harmony Auto
📍 Williamstown