Job Description

Customer Service Representative / Picker & Processor

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Customer Service Representative / Picker & Processor
n Motackle & Outdoors
n Location:Coffs Harbour, NSW
n Employment Type:Full-time
n Salary:$30–$38 per hour

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Join Our Team

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Motackle & Outdoors is looking for an enthusiastic and customer-focusedCustomer Service Representative / Picker & Processorto join our growing team. If you're passionate about fishing, camping, and the outdoors, and enjoy delivering outstanding customer service, we'd love to hear from you.

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About the Role

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As part of our mail order and customer service team, you'll play a key role in ensuring our online customers receive expert advice and exceptional service. Your responsibilities will include:

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- Assisting customers via phone, email, live chat, and social media.
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- Helping customers choose the right fishing and outdoor products to suit their needs.
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- Providing knowledgeable product advice across our extensive range (training provided where required).
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- Picking, packing, and processing customer orders accurately and efficiently.
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- Supporting dispatch and warehouse operations to ensure orders are shipped on time.
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- Using computer systems and software, including Microsoft Office and Retail Express.
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- Delivering a positive customer experience with every interaction.
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About You

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To be successful in this role, you will have:

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- A genuine passion for fishing and the outdoors.
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- Excellent verbal and written communication skills.
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- Strong computer skills and confidence learning new systems.
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- Great attention to detail and the ability to work efficiently in a fast-paced environment.
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- A positive attitude and willingness to be part of a supportive team.
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Desirable (but not essential)

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- Experience in the fishing, camping, surfing, diving, or outdoor recreation industries.
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- Previous retail or e-commerce experience.
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- Warehouse, dispatch, or order fulfilment experience.
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What We Offer

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- A friendly and supportive team environment.
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- The prospect to work with leading fishing and outdoor brands.
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- Generous staff discounts across our entire product range.
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- Career development opportunities within the business based on your strengths and interests.
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If you're passionate about the outdoors and take pride in providing exceptional customer service, we'd love to hear from you.

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📌 Customer Service Representative / Picker & Processor (Coffs Harbour)
🏢 Motackle and Outdoors
📍 Coffs Harbour