Job Description

1 day ago Be among the first 25 applicants

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ServiceNow Elite Partner - Join as the second in charge of our SNOW Operations team. Lead, coordinate and support the team. Technical hands-on role.

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- Expanding ServiceNow Practice with a broad variety of customers & projects
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- Flexible working environment (Hybrid work) and friendly & supportive team
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- Career growth opportunities in Consulting, Architecture or Management
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*********Australian Citizens or Permanent Resident only ********

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About the company

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At AC3, our purpose is to make technology real, and as the leaders in secure multi-cloud solutions, we get to do this for our customers every day. We are an Australian owned IT Services Company, with offices in Sydney, Melbourne and Auckland, servicing over 50% of the NSW State Government and over 1,200 enterprise customers in Australia & NZ.

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Our expertise:

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- Cloud and infrastructure
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- Cyber security
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- Software and data integration
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- ServiceNow
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We've been growing extensively over the recent years, won exciting projects and are looking for more awesome tech lovers to join our family!

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About the role

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As part of our ServiceNow Operations Team, this role works closely with other team members to ensure our customers always receive the highest standard of support.

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You will be both an individual contributor and a first line leader, providing technical escalation and operational support to team members in our Operations team.

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- Oversee optimal delivery of ServiceNow managed services by all members of the ServiceNow Operations team
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- Support the delivery of enhancements and deployment of new features.
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- Resolve complex configuration and integration challenges.
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- Act as a technical escalation point for Operations team members
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- Triage and monitor workload to ensure high quality delivery of work within SLA
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- Lead technical day to day including stand ups, escalations, coaching with the team
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- Work closely with the ServiceNow Operations Manager to deliver on the team strategy
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- Become a 'ServiceNow evangelist' with our customer stakeholders, raising awareness of the platform and encourage further adoption
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- Maintain excellent service levels to our customers
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About you

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We are looking for someone who is passionate about ServiceNow and the benefits it brings to organisations.

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- 5+ years in a ServiceNow Developer/Engineer position
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- Creative, strategic and thoughtful "hands-on" leader with "can-do" leadership approach
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- Strong knowledge across a few ServiceNowmodules such as ITSM, CSM, HRSD, ITAM, ITOM, etc.
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- Proven experience managing multiple tasks in a busy environment
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- Ability to describe ServiceNow Best Practices
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- Excellent communication and customer services skills
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- Willingness to learn and grow
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- Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
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- Exciting time to join an expanding Multi Cloud Solutions Provider and ServiceNow Elite Partner with excellent reputation
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- Varied engagements, environments and clients across both corporate and government sectors)
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- Work with some of the brightest minds in the Industry
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- Genuine flexible work environment (WFH & Office)
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- Strong investment in training and upskilling - certifications paid for
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- Mature team setting with a high level of engagement
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- Location: SYDNEY or MELBOURNE or BRISBANE
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- Facilities for socialising and relaxing
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- Lots of company social events
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- "Me Days" ~ equivalent to 1 extra week of annual leave
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- $140,000-$150,000 package per annum + bonus + benefits
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Culture

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People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it's important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by the AC3 way.

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The 3 simple elements of the AC3 Way are:

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- Work Wise– As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
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- Work Humble– As a team, we bring our authentic selves to the world of tech. It's our down-to-earth, humble nature that makes us unique and easy to work with.
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- Work Honest– We're here to do an honest day's work, individually and as a team. We're constantly looking for opportunities to take the initiative and implement practical solutions.
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We'd love for you to experience the AC3 way for yourself!

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Seniority level

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Seniority level

Mid-Senior leveln

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Employment type

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Employment type

Full-timen

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Job function

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Job function

Information Technologyn

Industries





IT Services and IT Consultingn

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📌 ServiceNow Operations Technical Lead (Queensland)
🏢 AC3
📍 Queensland