Job Description

BYD Fairfield is seeking a motivated and organised Service Advisor to join our growing Aftersales team.

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This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure efficient workshop operations and excellent customer service.

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If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

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About the Role

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BYD Fairfield is seeking a motivated and organised Service Advisor to join our growing Aftersales team.

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This role is responsible for supporting the daily operations of the After Sales Department while coordinating manufacturer warranty administration to ensure effective workshop operations and excellent customer service.

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If you have dealership parts experience, strong organisational skills, and enjoy working in a fast-paced environment, we'd love to hear from you.

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What You'll Be Doing

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As an Aftersales Service Advisor, you will be the key connection between our customers and the service workshop. Your role is to ensure every BYD owner receives exceptional support and a premium aftersales experience — from service booking and repair coordination to vehicle handover.

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Key Responsibilities

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- Greet and assist customers with professionalism and empathy throughout their service journey
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- Manage daily service bookings, repair orders, and workshop scheduling
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- Communicate clearly with customers regarding service needs, costs, and repair timelines
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- Liaise with technicians, parts, and logistics teams to ensure efficient job progress
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- Coordinate warranty and service campaign claims in line with manufacturer standards
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- Update customer and vehicle data in the system.
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- Handle customer enquiries and provide timely updates during the service process
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- Conduct post-service follow-ups to ensure satisfaction and retention
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- Support service reporting, invoicing, and KPI tracking for management review
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What We're Looking For Required

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- Proven experience as a Service Advisor or in an automotive aftersales/service role
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- Excellent communication and customer service skills
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- Ability to coordinate effectively between customers and workshop teams
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- Strong attention to detail and administrative accuracy
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- Organised and proactive approach to workload management
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- Proficiency in Microsoft Office and DMS/CRM systems
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- Professional presentation and commitment to premium service standards
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Highly Regarded

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- Experience in luxury, premium, or EV brands
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- Knowledge of EV service operations and dealership workflows
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- Familiarity with Pentana, ERA, or similar systems
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What We Offer

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- Competitive remuneration package.
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- Opportunity to join one of Australia's fastest-growing EV brands.
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- Supportive and collaborative team workplace.
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- Career development and internal promotion opportunities.
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- Ongoing manufacturer training.
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- Employee discounts across the Harmony Auto Group.
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📌 Aftersales Service Advisor (Williamstown)
🏢 Harmony Auto
📍 Williamstown